Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily client account operations, ensuring that client priorities, business contexts, feedback, and success metrics are effectively communicated throughout the team.

• Collaborate with project management to synchronize delivery strategies, timelines, and workflows with client priorities.

• Assist in account planning and refine strategies to adapt to changing client requirements.

• Guarantee that deliverables meet client goals and adhere to agency standards.

• Aid in aligning scope, pricing insights, account health, and commercial inputs with leadership, Finance, and project management.

• Contribute to account forecasting and enhance performance visibility.

• Identify opportunities for organic growth and enhance account health.

• Cultivate and sustain strong client relationships.

• Attune to client needs, offering recommendations and solutions.

• Collaborate with client stakeholders and external partners.

• Analyze client business, competition, and market trends.

• Convert insights into actionable strategies and recommendations.

• Work alongside cross-functional teams to devise solutions.

• Coordinate efforts among media, creative, analytics, and operations teams.

• Maintain clear scopes of work and effective workflows.

• Assist in the onboarding process for new clients.

• Mentor and develop junior team members through goal setting, coaching, feedback, and growth opportunities.

• Participate in talent planning and team development initiatives.

• Contribute to new business efforts through research, strategy formulation, and pitch development.

⛳️ Requirements

• 5–8 years of experience in account management or a client-facing role in marketing, advertising, or media (agency experience is preferred).

• Proven ability to manage accounts and drive client growth.

• At least 1 year of experience in people management or mentorship.

• Preferred cross-functional experience collaborating with media, creative, analytics, or operations teams.

• Experience in media and/or research is advantageous.

• Willingness to travel as required by client needs.

• Strong organizational and account management skills.

• Capacity to handle multiple projects and priorities in a dynamic environment.

• Understanding of client business operations, industry dynamics, and marketing principles.

• Familiarity with account financials, including scoping and forecasting.

• Strong problem-solving and critical thinking skills.

• Effective communication and relationship-building capabilities.

• Ability to collaborate across various cross-functional teams.

• Proven ability to identify growth opportunities and engage in strategic planning.

• Flexibility and capability to adapt to shifting client needs and priorities.

• Submission of a resume and a brief note detailing healthcare or media experience is required.

🏝️ Benefits

• A vibrant environment where ideas are valued, personal growth is encouraged, and work contributes to elevating brands in a competitive healthcare sector.

• A collaborative team atmosphere.

• Commitment to equal employment opportunities and an inclusive workplace.