Senior Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of retention and growth for a portfolio comprising Snowplow's largest and most intricate customer relationships.

• Report directly to the VP of Account Management as a senior individual contributor.

• Manage a strategic book of business while establishing benchmarks for engaging senior stakeholders.

• Transition single-brand footholds into multi-brand partnerships.

• Oversee accounts throughout the entire customer lifecycle.

• Collaborate with Customer Success and Technical Account Managers to grasp customer business and technical challenges.

• Cultivate relationships that extend beyond daily technical contacts.

• Analyze customers' corporate structures to facilitate successful deployments across various brands and business units.

• Retain and expand high-value SaaS accounts.

⛳️ Requirements

• More than 7 years of experience in B2B SaaS sales or account management, particularly with technical products related to data infrastructure.

• Proven ability to foster relationships with VP/C-level stakeholders and navigate procurement, legal, and finance aspects in large or matrixed organizations.

• Experience in growing accounts across multiple brands, business units, or subsidiaries within a single corporate parent.

• A consistent record of exceeding performance targets in sales or account management roles within established companies as well as startup or Series B settings.

• Profound understanding of data analytics and cloud infrastructure.

• Practical experience using Challenger sales methodology and MEDDPICC.

• An entrepreneurial mindset towards territory planning and the ability to formulate an account-growth strategy.

• A Bachelor's degree in Business, Marketing, or a related field.

• A proven history of retaining and growing high-value SaaS accounts.

• Background in data and AI, BI and analytics, adtech, or martech.

• Experience in selling or managing complex platforms or infrastructure products.

• Confidence in engaging with VP or C-level buyers.

• Experience in the media and publishing sector is a notable advantage, though not essential.

🏝️ Benefits

• A competitive compensation package that includes share options.

• Flexible working arrangements.

• Unlimited Paid Time Off (PTO).

• 401(k) plan.

• Comprehensive medical, dental, and vision insurance.

• Support for mental health.

• Provision of a MacBook and home office equipment allowance.

• Short and long-term disability insurance.

• One week of volunteering annually for a cause you are passionate about.

• Enhanced maternity, paternity, shared parental, and adoption leave.