Senior Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a portfolio of claims that involve intricate coverage issues and complex scenarios.

• Manage claims that exceed one million dollars, which may encompass multiple properties.

• Implement specialized account directives and coordinate unique services, including subrogation, fraud assessments, and case management reviews.

• Build and sustain effective relationships with both internal and external stakeholders and colleagues.

• Provide mentorship and guidance to account representatives and specialists.

• Lead round table discussions within the designated team.

• Conduct investigations, evaluations, and resolutions for claims.

• Detect potential issues and trends within claim files, taking corrective measures or making recommendations as needed.

• Analyze medical reports, state regulations, and jurisdictional laws in relation to claims management.

• Evaluate indemnity, medical, and expense exposures while applying insurance coverage accurately.

• Examine client files and collaborate with the team on strategies, claim statuses, and emerging trends.

• Oversee litigation processes with clients and legal representatives to resolve complicated litigated claims.

• Ensure adherence to compliance requirements and minimize financial risks.

• Abide by statutory guidelines and licensing obligations.

• Monitor jurisdictional compliance reports and support the team with task and project management.

• Review SAS/SOX documentation and assist with takeover and reverse takeover initiatives.

• Contribute to quality assurance programs and perform additional duties as assigned.

⛳️ Requirements

• Required state adjuster licenses.

• A minimum of eight (8) years of relevant experience or a suitable mix of education and experience.

• Comprehensive knowledge of legal and jurisdictional regulations pertaining to the specific line of business.

• Exceptional oral and written communication skills, including proficiency in presentations.

• Proficient in PC use, including Microsoft Office applications.

• Strong analytical and interpretative abilities.

• Excellent organizational capabilities.

• Outstanding customer service skills.

• Exceptional interpersonal skills.

• Capacity to work collaboratively in a team setting.

• Proven ability to meet or exceed performance competencies.

• Ability to manage multiple tasks simultaneously and adhere to deadlines.

• Willingness to travel as necessary.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when applicable and suitable.

• Equal Opportunity Employer.

• Drug-Free Workplace.