Senior Account Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee a diverse portfolio of client accounts

• Collaborate with leading brands in the Spanish market

• Regularly meet with clients in person to deliver exceptional customer service

• Develop campaign strategies across multiple industries utilizing data analysis, creativity, and client requirements

• Track campaign management objectives, including profitability and scalability

• Professionally and promptly respond to customer inquiries and requests

• Report on the status of campaigns for key clients and suggest improvements to the direct manager regarding cross-selling and upselling

• Foster customer success and maintain long-term relationships

• Provide clients with information about company products and services

• Assist clients in launching advertising campaigns

• Obtain, evaluate, and process orders, ensuring timely payment for services

• Collaborate closely with the sales team and the technical account management team

⛳️ Requirements

• Minimum of 5 years of experience in digital advertising in client-facing positions

• Preferably experience in AdTech, as an advertiser, or in an agency (online sector), focusing on both performance and awareness campaigns

• Strong commercial insight

• Interest in digital marketing and e-commerce

• Proficient in MS Office and Google Workspace

• Familiarity with customer support tools and processes

• Ability to identify and comprehend customer needs and requirements

• Exceptional analytical and problem-solving capabilities

• Well-developed verbal and written communication skills

• Ability to multitask, high energy levels, and resourcefulness

• Strong motivation and a willingness to learn

• Positive, can-do mindset

• Fluency in Spanish and advanced proficiency in English (C1 level)

🏝️ Benefits

• Competitive salary along with a bonus scheme and personal development budget

• Flexible working arrangements that promote a genuine work-life balance

• Meal vouchers with a daily allowance

• Option to work from a co-working space in Madrid or Barcelona at any time

• An outstanding onboarding experience

• Numerous opportunities to chart your own self-development path

• Unique learning opportunities from commercial and HQ business support teams

• Team-building events and retreats

• Work in a genuinely international environment