Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for significant enterprise accounts, fostering executive-level relationships.

• Partner with Sales leadership to pinpoint, create, and implement strategic account plans aimed at expansion opportunities.

• Take ownership of account renewal and expansion objectives, ensuring precise forecasting and negotiating contracts and renewals.

• Create and execute detailed account plans in collaboration with Customer Success and Sales teams.

• Facilitate regular Quarterly Business Reviews with executive and C-suite stakeholders from client organizations.

• Keep accurate internal records concerning account health, renewal status, and growth opportunities.

• Collaborate with the internal Executive Team on risks, opportunities, and significant initiatives.

• Foster customer advocacy initiatives, such as case studies, speaking engagements, and webinars.

• Inform executive stakeholders about new features, advanced use cases, and enterprise-level integrations.

• Work alongside Customer Success Managers, as well as Sales, Product, and Marketing teams.

• Promote customer retention, success, growth, and expansion.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Management, or a related discipline.

• Demonstrated capability to formulate and execute strategic plans and manage complex projects under executive oversight.

• Exceptional organization, strategic thinking, and meticulous attention to detail.

• Strong verbal, written, and presentation skills.

• Proficiency in articulating strategic value propositions and influencing executive-level stakeholders.

• Over 7 years of progressive experience managing and enhancing relationships with large, complex enterprise clients at the strategic level.

• A proactive, solution-oriented, and collaborative approach to addressing complex issues.

• A strong desire to learn and be guided.

• Effective communication skills, confident presentation abilities, and the capacity to influence executive and C-suite leaders.

• Capability to manage multiple account initiatives simultaneously with precision and attention to detail.

• A consistent record of achieving and surpassing customer retention and expansion objectives.

• Willingness to travel as required, approximately 20–30% of the time or two to three occasions per month.

🏝️ Benefits

• Medical, Dental, Vision Insurance (99% of the Medical base plan covered by the Company).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth options available.

• Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident coverage.

• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

• Discounts on Pet Insurance.

• 401k (with employer match) and Options / Equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave policy.

• Parental/Adoption Leave.

• Flexible work environment.

• Resources for professional development and team-building activities.

• Opportunities for promotion.

• Rewards and recognition programs.

• Comprehensive onboarding and training program.

• One-time stipend for remote employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered to your location.

• Supportive and collaborative culture.

• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack).

• Regular company-wide events, seasonal challenges, and Quantum Metric-sponsored local outings.

• Employee Resource Groups.

• Coaching and training programs aimed at accelerating career development.