Senior Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Engage with clients, effectively bid, and successfully capture a share of RFPs within the traditional market research sector.

• Collaborate with VPs of Sales to provide support for current accounts while pursuing new business opportunities.

• Strengthen existing client relationships to foster additional business growth.

• Deliver outstanding customer service to prospects throughout the entire sales process.

• Take ownership of the bidding process, including analyzing project costs and feasibility.

• Meet revenue, profitability, and sales growth targets through client relationships and new sales initiatives.

• Oversee contracts and identify up-sell/cross-sell opportunities.

• Network within current client contacts to uncover new business and prospects.

• Coordinate client and internal kick-off meetings.

• Create insightful proposals and present strategic sales communications.

• Consult with clients regarding sample design and business challenges.

• Modify products or research strategies to align with client needs using internal resources.

• Collaborate with Project Managers and Research Managers to fulfill project specifications and deliver high-quality results.

• Ensure that team members comprehend research design and expected outcomes.

• Address challenging or unusual client issues diplomatically and escalate when necessary.

• Manage bid requests, ensuring proper and timely delivery.

• Follow up on bids, document outcomes, and discuss strategic adjustments with the direct manager.

• Work in partnership with vendors for smooth project execution.

• Serve as a liaison between Sales and Project Managers on all projects.

⛳️ Requirements

• A bachelor's degree or equivalent work experience is required.

• 4-5 years of professional experience in market research.

• Experience in healthcare market research is advantageous.

• Exceptional ability to manage multiple tasks and prioritize requests effectively.

• Strong skills in building relationships and providing customer service.

• Excellent verbal and written communication abilities.

• Solid time management skills are essential.

• Ability to resolve problems and find solutions to daily challenges.

• Strong self-discipline and organizational skills.

• Excellent presentation capabilities.

• Must be willing to work during IST shift hours.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• Confidentiality of applicant information is maintained in accordance with EEO guidelines.