Senior Account Manager

This is a fully remote position, open to applicants in Florida, +10 more states.

📋 Description

• Manage and expand a portfolio of Inriver clients.

• Establish and nurture customer relationships to ensure ongoing business, growth, and satisfaction.

• Cultivate trusted advisory connections with customer stakeholders and partners at both tactical and strategic levels.

• Act as the primary contact for customer issues and collaborate with cross-functional teams.

• Increase committed annual recurring revenue (ARR) from the current customer base.

• Maintain existing business while identifying and evaluating both short-term and long-term opportunities.

• Collaborate with the Customer Success team to optimize the value customers derive from Inriver solutions.

• Keep customers informed about Inriver's capabilities and align them with existing and potential use cases.

• Draft proposals and presentations, lead negotiations, facilitate complex decision-making processes, and address objections.

• Utilize account planning to enhance positioning, forecasting, and goal-setting efforts.

⛳️ Requirements

• 5-10 years of experience in enterprise account management or business development within a SaaS organization.

• Proficient in strategic account planning methodologies.

• Knowledge of PIM/DAM/MDM or the broader eCommerce ecosystem solutions.

• Experience using a CRM system to facilitate account planning.

• Proficiency in business English is mandatory.

• University or college degree or equivalent qualification is required.

• Outstanding communication skills, including the ability to develop value propositions, practice active listening, and tell compelling stories.

• Excellent presentation abilities.

• Capability to foster knowledge sharing and collaborative behaviors.

• A genuine eagerness to learn new concepts and skills.

• Experience in writing, executing, and reporting on business strategies.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401K plan.

• Short-term disability (STD) coverage.

• Long-term disability (LTD) coverage.

• Up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.