Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and strategically oversee a portfolio of designated client relationships, ensuring accountability for retention, job growth, fulfillment, and business expansion.

• Actively generate new job orders through client outreach, prospecting, relationship building, and identifying emerging staffing needs.

• Design and implement strategies to enhance job volume and overall business within existing accounts and assigned territories.

• Reconnect with former, dormant, and inactive clients to re-establish relationships and secure new direct job orders.

• Broaden relationships across client departments, specialties, facilities, locations, and key stakeholders.

• Cultivate and sustain relationships with facility leadership, human resources, medical executive leadership, department heads, and other decision-makers.

• Grasp clients’ staffing requirements, business challenges, workforce strategies, and future demand to pinpoint growth opportunities.

• Collaborate with Recruitment to synchronize recruiting activities with direct client demands and growth prospects.

• Share priority jobs, client requirements, market insights, impending demand, and account opportunities with recruiters and Recruitment leadership.

• Identify and address fulfillment obstacles and devise strategies to enhance placement activity within direct accounts.

• Collaborate with Sales leadership to grow business within existing accounts and assigned territories.

• Work collaboratively across Sales, Recruitment, Credentialing, Operations, and other internal teams to ensure fulfillment and client satisfaction.

• Track account and territory performance, trends, demands, fulfillment challenges, and growth potentials.

• Utilize reporting and business intelligence to assess job volume, placements, account activity, and performance metrics.

• Lead or engage in client business reviews and strategic account discussions.

• Identify at-risk accounts and formulate retention strategies.

• Manage complex client issues and escalations, coordinating timely resolutions with internal stakeholders.

• Maintain consistent communication with clients regarding open needs, candidate activities, fulfillment, and service performance.

• Conduct first-day arrival calls and ongoing quality assessments.

• Provide clients and market intelligence on demand, competitive landscape, rates, staffing trends, and growth opportunities.

• Act as a subject-matter expert and mentor to Account Managers and support staff.

• Assist with onboarding, training, account transitions, special projects, and strategic initiatives.

• Ensure accurate documentation in relevant company systems.

• Comply with company policies and procedures while performing additional duties as assigned by management.

⛳️ Requirements

• A minimum of five (5) years of successful experience in account management, client services, sales, business development, or a related field, ideally within healthcare staffing or a similar healthcare services environment.

• Proven track record of managing and growing client relationships, generating new business opportunities, and increasing business within existing accounts.

• Established ability to build strong relationships with clients and effectively engage stakeholders at various organizational levels.

• Strong knowledge of healthcare staffing, hospital operations, staffing models, and/or medical terminology is preferred.

• Demonstrated capability to work strategically and collaboratively with Recruitment, Sales, and other cross-functional partners to meet business objectives.

• Solid business acumen with the capacity to evaluate account performance, identify growth opportunities, and devise strategies to enhance results.

• Exceptional verbal and written communication skills, including the ability to lead client calls, business reviews, and internal strategic discussions.

• High level of interpersonal skills to navigate sensitive, confidential, and complex client situations.

• Ability to utilize tact, discretion, and independent judgment to analyze issues, make recommendations, and resolve challenges.

• Proven ability to independently manage multiple priorities and client relationships in a fast-paced environment while meeting company performance standards.

• Strong sense of urgency, accountability, initiative, and ownership, with the ability to self-motivate and adapt flexibly.

• Proficiency in influencing and collaborating effectively across teams without direct reporting authority.

• Ability to serve as a mentor and resource for less-experienced team members.

• Familiarity with Microsoft 365 tools, including Excel and Outlook, as well as relevant CRM, ATS, and healthcare staffing technology.

• Knowledge of Bullhorn is preferred.

• A bachelor's degree is preferred or an equivalent combination of education and relevant professional experience.

• Capability to use sensory skills for effective communication and interaction with colleagues and the public via telephone, email, video conferencing, and face-to-face contact.

• Proficient in operating office-related equipment, including computers, copiers, scanners, cameras, phones, headsets, keyboards, and mice.

• Ability to sit for extended periods at a workstation and keyboard.

• Capability to lift up to 15 pounds occasionally.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• FSA/HSA

• Company-paid life insurance

• 401K with discretionary match

• Paid time off

• Paid parental leave

• Tuition reimbursement