Senior Account Manager

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Take charge of client relationships from the point of Sales handoff through onboarding, recruitment delivery, placement, retention, and growth.

• Conduct intake calls and convert hiring requirements into actionable recruitment briefs.

• Provide clients with guidance on candidate profiles, compensation packages, timelines, and market expectations.

• Collaborate with recruiters to track progress, address obstacles, and ensure searches advance smoothly.

• Facilitate timely feedback, interview arrangements, and clear next steps.

• Manage offer discussions leading to successful placements.

• Sustain post-placement relationships and pinpoint opportunities for repeat hiring and account expansion.

• Coach and assist Account Managers in client management, communication skills, commercial acumen, and performance enhancement.

• Set KPIs related to placement rates, fill rates, retention, responsiveness, and account growth.

• Identify accounts at risk and address issues proactively before they hinder delivery.

• Uphold high standards in client communication and actively manage expectations.

• Enhance processes across Sales handoffs, onboarding, follow-ups, account evaluations, and escalations.

• Monitor account performance and leverage data to pinpoint risks, opportunities, and areas for improvement.

• Prioritize accounts based on their potential for success and commercial viability.

• Implement practical process enhancements as the business grows.

⛳️ Requirements

• Extensive full-cycle account management experience, preferably in recruitment, staffing, RPO, talent marketplaces, or a similar field.

• Proven experience managing client relationships from onboarding through delivery, placement, retention, and growth.

• Prior experience in leading, mentoring, or coaching Account Managers, ideally in a remote setting.

• Background in improving or establishing processes within a startup or scaling environment.

• Strong familiarity with metrics such as placement rate, fill rate, time-to-fill, retention, and account growth.

• Exceptional client-facing communication and stakeholder management abilities.

• Solid commercial judgement with the capability to identify opportunities for repeat business and account growth.

• Confidence in handling challenging conversations and setting realistic expectations with clients.

• Ability to identify risks early, resolve issues swiftly, and manage multiple accounts simultaneously.

• Highly organized, proactive, and comfortable being responsible for outcomes.

🏝️ Benefits

• Fully remote position with the chance to work in a rapidly growing international organization.

• High-impact leadership role with ownership of a vital revenue and fulfillment function.

• Opportunity to influence processes, KPIs, communication standards, and operational rhythms.

• Significant career advancement and ownership as the Account Management team and client base grow.

• Collaborate closely with senior leadership and work across Sales, Account Management, Operations, and Talent.

• Performance-driven environment evaluated by placements, retention rates, client satisfaction, and account growth.