Senior Account Manager

This is a fully remote position, open to applicants in Poland, +5 more countries.

📋 Description

• Take full ownership of client relationships from the initial signature to the renewal process.

• Oversee client requests, maintain momentum, ensure clear communication, and follow through on commitments.

• Foster ongoing engagement and convert initial projects into recurring work from the outset.

• Provide proactive advice to clients regarding subsequent steps.

• Manage both fixed-term research projects and monthly retainer accounts.

• Conduct weekly client meetings, provide status updates, and maintain up-to-date live trackers.

• Present a first progress report within the initial days and showcase tangible work by the end of the first week.

• Organize account teams comprising a senior strategist, writer, and account manager.

• Ensure access to analytics, source systems, and time from subject-matter experts.

• Hold delivery teams accountable for adhering to timelines, meeting quality standards, and satisfying client expectations.

• Review all deliverables before they are sent to clients.

• Manage the client-facing narrative linking performance metrics to revenue outcomes.

• Convert technical strategies and delivery details into business terminology for marketing executives.

• Identify and address blockers and timeline risks immediately.

• Communicate unfavorable news directly and challenge client plans when necessary.

• Function as a trusted advisor rather than merely a vendor.

⛳️ Requirements

• Demonstrated end-to-end ownership of client relationships with a history of satisfied clients who can attest to your impact.

• Experience managing multi-workstream projects with a cross-functional delivery team.

• Proven record of maintaining honest timelines.

• Capability to engage senior executives confidently without relying on a technical co-pilot.

• Comfort in delivering unfavorable news, questioning a client's strategy, and being regarded as an advisor rather than a vendor.

• Notable account growth achievement detailing the largest account growth, the starting and ending figures, and the outcomes of each advancement.

• Client recovery narrative illustrating a challenging client situation, the initial warning signs, and the subsequent actions taken within 48 hours.

• Sufficient knowledge of SEO and AI search optimization to engage in credible discussions with marketing executives.

• Proficiency in translating technical strategies into business language.

• Relentless operational approach with same-day recaps, live trackers, no loose ends, and dependable standards.

• Willingness to challenge issues, including addressing leadership when necessary.

• Availability during US business hours.

• A current resume and a 1–2 minute Loom video are mandatory for application.

• Only applicants who provide a Loom video will progress to the next stage of the hiring process.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays per company guidelines.

• Fully remote work environment.

• Bi-monthly USD payments (every 15th and 30th).

• Opportunity to work within a results-oriented GTM content studio serving B2B companies from Series A to Series C.

• Senior client-facing position with responsibility for program delivery, client retention, and account growth.