Senior Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main relationship manager for a diverse portfolio of complex employee benefits clients

• Create and implement enrollment, service, and renewal strategies that align with client goals

• Oversee all stages of the client lifecycle, from onboarding to ongoing account management

• Ensure the prompt and accurate delivery of client communications, reports, and service outcomes

• Collaborate with Producers on client presentations, proposals, and growth initiatives

• Guide and support service team members while fostering operational excellence

• Maintain compliance, manage client records, and utilize enrollment and benefits administration systems

• Keep up-to-date with industry trends, products, and market changes

⛳️ Requirements

• Over 7 years of experience in employee benefits account management within a brokerage, consulting, or carrier setting

• Proven experience in managing complex, high-touch client relationships

• Experience with multi-life disability income is preferred

• Strong consultative, relationship-building, and problem-solving abilities

• Excellent communication and presentation skills

• Demonstrated leadership and team collaboration experience

• Highly organized with the capacity to handle multiple priorities

• Advanced skills in Microsoft Office and benefits administration platforms

🏝️ Benefits

• Options for medical, vision, and dental benefits

• 401(k) plan with company matching

• Company-funded life insurance

• Short-term disability insurance (STD)

• Long-term disability insurance (LTD)

• Paid time off policy that starts at 18 days annually

• 10 paid holidays

• 2 floating holidays