CX Named Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the narrative to enhance sales outcomes with customers and prospects via channel partners.

• Safeguard the core voice business while venturing into AI, Cloud, and Orchestration sectors.

• Serve as the primary business advisor to C-suite executives of customer organizations.

• Facilitate discussions centered on Total Cost of Ownership, Return on Investment, and commercial justification for intricate migrations.

• Formulate transition strategies for clients moving from legacy systems.

• Create modernization roadmaps while ensuring adherence to stringent financial security standards.

• Advocate for autonomous Agentic AI in workflows such as loan processing, fraud detection, and wealth management.

• Advise clients on integrating cloud technologies and digital channels with existing voice infrastructures.

• Lead business discovery initiatives for large-scale CCaaS solutions across voice and digital platforms.

• Collaborate with engineering on product demonstrations and Proofs of Concept.

• Highlight integrations with CRM, WFO, and ERP systems.

• Stay informed about the CCaaS competitive landscape and clearly convey Avaya’s unique advantages.

⛳️ Requirements

• Over 5 years of successful sales experience in CCaaS/CX/UCaaS.

• Strong preference for experience in selling through channel partners.

• Proven track record of managing complex legacy-to-cloud migrations and implementing “Innovation without Disruption” strategies.

• Excellent communication, presentation, and whiteboarding abilities.

• Capability to command attention and lead strategic, value-driven discussions with C-level executives.

• Demonstrated success in meeting and surpassing sales targets while expanding global accounts.

• Willingness to travel as needed to fulfill sales objectives.

• Bachelor’s degree or equivalent experience required.

• A Master’s degree is preferred.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.