Senior Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Cultivate and oversee operational and technical relationships through face-to-face interactions and phone communications to effectively execute the account strategy.

• Gain insight into the client's environment to guarantee full leverage of Fiserv’s solutions for optimal advantages.

• Deliver various levels of reporting on achievements and ongoing activities.

• Collaborate and influence cross-functionally on key initiatives, including incident management and process enhancement.

• Create and uphold standard operating procedures.

• Ensure compliance with system audits, updates to client profiles, and other administrative responsibilities.

• Guarantee Fiserv fulfills its legal and contractual commitments.

• Oversee and enhance operational relationships for the designated enterprise client.

• Assist in the effective delivery and maintenance of all products and services.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Minimum of 3 years’ experience in customer service.

• Willingness to travel up to 20%.

• This position requires local residency and the ability to travel within the designated area.

• Bachelor’s degree.

• Experience in Project Management.

• Background in enterprise problem prevention and resolution.

• Capability to make independent decisions, demonstrate sound judgment, and navigate complex issues.

🏝️ Benefits

• Eligibility for commission as outlined in the applicable Fiserv Sales Compensation Plan.

• Commitment to Equal Opportunity Employment.

• Reasonable accommodations available throughout the application and hiring process.