Senior Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Cultivate and oversee operational and technical partnerships through face-to-face meetings and phone communications to effectively implement the account strategy.

• Gain a comprehensive understanding of the client’s environment to ensure optimal utilization of Fiserv’s solutions for enhanced benefits.

• Deliver various levels of reporting regarding achievements and ongoing activities.

• Influence and collaborate cross-functionally on key initiatives, such as incident response, process enhancement, and the development/maintenance of standard operating procedures.

• Uphold compliance with system audits, client profile updates, and other administrative responsibilities to ensure Fiserv adheres to legal and contractual commitments.

• Guarantee the quality delivery and ongoing support of all products and services for the designated client.

• Manage and nurture operational relationships with the client.

• Comprehend the client’s business, objectives, strategies, industry trends, and future directions.

⛳️ Requirements

• High School Diploma or an equivalent level of experience.

• A minimum of 3 years’ experience in customer service.

• Willingness to travel up to 20%.

• This position requires local residency and the ability to travel within the designated area.

• Bachelor’s degree is preferred.

• Project Management experience is preferred.

• Experience in enterprise problem prevention and resolution is preferred.

• Capability to make independent decisions, utilize sound judgment, and manage complex issues is preferred.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations are available during the application and hiring processes.