Senior Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee strategic account relationships with district-level school clients, acting as a trusted advisor and escalation point.

• Work collaboratively with internal teams to implement transportation strategies that align with client requirements and EverDriven’s mission.

• Evaluate account performance data, providing reports, insights, and recommendations to enhance service delivery.

• Foster client retention and growth through upselling and cross-selling opportunities.

• Lead the onboarding and implementation process for new accounts.

• Collaborate with Field Operations to ensure quality standards are consistently met and exceeded.

• Advocate for client needs internally while partnering cross-functionally to address issues and execute solutions.

• Monitor service performance and contract compliance, escalating concerns and driving resolutions as needed.

• Act as a liaison between transportation providers and EverDriven, ensuring effective communication and accountability.

• Manage ongoing improvement initiatives across accounts and operational workflows.

• Maintain a thorough understanding of client goals, challenges, and regulatory requirements to support strategic planning.

• Ensure adherence to EverDriven policies related to safety, data privacy, and HIPAA compliance.

• Travel frequently to support customers, service providers, and operational initiatives across designated accounts and markets.

• Maintain availability during standard business hours, up to five days a week.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience required.

• Minimum of 5 years’ experience in account management or client services, ideally within transportation, logistics, education, or similar sectors.

• Demonstrated ability to manage multiple high-value clients and projects concurrently.

• Exceptional communication, negotiation, and relationship-building abilities.

• Capability to analyze complex data and provide actionable insights.

• Proficient in Microsoft Word, Excel, Outlook, and other relevant software tools.

• Valid Driver’s License with a clean driving history.

• Must successfully pass a background check and drug screening as a condition of employment.

• Occasional travel is required.

• Residency within the Pennsylvania region is mandatory.

🏝️ Benefits

• Medical, Dental, Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (company paid).

• Short Term Disability Insurance (company paid).

• Long-Term Disability Insurance (company paid).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.

• Bonus potential.