Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main strategic liaison for a portfolio consisting of 5–8 clients or a single Enterprise Account covering 110–130 properties.

• Conduct quarterly business outlooks featuring comprehensive market and portfolio analyses along with data-driven recommendations for expansion.

• Take ownership of client retention and growth initiatives to achieve measurable revenue increases.

• Manage an advanced cross-channel digital marketing strategy that includes Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and Native Advertising.

• Leverage Account Coordinators to carry out level 1 tasks efficiently.

• Maintain a monthly retention rate of over 96% and ensure client response times are kept under 5 hours.

• Spearhead departmental initiatives from start to finish, ensuring accountability for results.

• Identify and incorporate AI technologies to enhance processes and scalability.

• Contribute to initiatives aimed at overall company growth.

• Create compelling case studies and success narratives.

• Provide mentorship to Account Managers and Coordinators through regular check-ins, constructive feedback, and coaching.

• Establish and reinforce reusable team best practices.

• Assist in product demonstrations and client onboarding for Digible’s Fiona platform.

• Collaborate with Product and Development teams on enhancements and features for the platform.

• Address platform issues and bugs while effectively communicating any concerns impacting clients.

• Offer insights on product functionality, user experience (UX), and user interface (UI) enhancements based on client feedback.

⛳️ Requirements

• A minimum of 6 years in a client-facing role, demonstrating a successful history of managing high-volume portfolios.

• At least 5 years of experience in digital marketing, including expertise in paid search, paid social, display advertising, and geofencing.

• Proven track record of thriving in a fast-paced agency environment.

• Demonstrated success in generating measurable growth for client portfolios.

• Strong leadership and mentorship abilities.

• Evidence of success in leading Quarterly Business Reviews or similar executive-level client presentations.

• Experience in guiding projects or initiatives from conception to completion.

• Background in Multifamily, Senior Living, or Student Housing is advantageous.

• Professional references may be requested during the hiring process.

🏝️ Benefits

• Discretionary Bonus

• 4-Day Work Week (32 Hour Work Week)

• Work From Anywhere (WFA)

• 3 weeks of Paid Time Off (PTO)

• Sick leave

• Bereavement leave

• 11 paid holidays

• 401(k) plan with matching contributions

• 75% employer-covered health benefits (Medical, Dental, and Vision)

• $75/month reimbursement for Physical Wellness expenses

• $75/month reimbursement for Mental Wellness expenses

• $1000/year travel fund for employees with over 3 years at Digible

• Dog-Friendly Office environment

• Paid Parental Leave

• Monthly Social Events

• Weekly Lunches and Snacks for in-office employees