Senior Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main strategic partner on a daily basis for a designated portfolio of nonprofit clients.

• Establish trusted, consultative relationships with clients to comprehend their missions, fundraising goals, priorities, and long-term ambitions.

• Implement comprehensive fundraising strategies across direct mail, digital, and multichannel initiatives.

• Engage in annual planning, campaign strategy discussions, budgeting, quarterly business reviews, and client presentations.

• Discover opportunities to enhance donor engagement and fundraising efficiency.

• Maintain campaign strategies, client communications, meeting notes, action items, and documentation of project decisions.

• Organize and lead weekly client status meetings, record decisions and next steps, and monitor accountability.

• Keep Account Directors updated on client progress, risks, and potential opportunities.

• Guide fundraising campaigns from the planning stage through execution, ensuring adherence to schedule, scope, and alignment with client objectives.

• Coordinate timelines, deliverables, and budgets in collaboration with Project Management.

• Act as a strategic liaison throughout the creative development process.

• Review creative concepts, copy, proofs, and campaign materials prior to client presentation.

• Manage campaign approvals and production milestones to ensure quality, accuracy, and timely delivery.

• Assess campaign performance in conjunction with Data & Analytics, translating data into client insights and recommendations.

• Assist with campaign analyses, reports, and Quarterly Business Reviews.

• Track performance and suggest testing strategies to enhance results.

• Collaborate with Creative, Project Management, Production, Digital, and Analytics teams.

• Address challenges, navigate uncertainty, and advance projects in a fast-paced environment.

• Lead through influence by fostering clarity, alignment, and accountability among stakeholders.

• Contribute innovative ideas to enhance client outcomes, internal processes, and team productivity.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.

• Three to five years of experience in account management, fundraising, marketing, agency services, or client-facing consulting roles.

• Proven ability to manage multiple client relationships and simultaneous projects.

• Strong skills in project management, organization, and time management.

• Outstanding written, verbal, and presentation communication skills.

• Exceptional attention to detail and a strong commitment to quality.

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

• Experience in direct response fundraising or nonprofit marketing is preferred.

• Agency or consulting experience is favored.

• Experience in supporting integrated digital fundraising campaigns is preferred.

• Familiarity with Asana or similar project management tools is preferred.

• Experience with Power BI or other business intelligence/reporting tools is preferred.

• Candidates located in the Eastern or Central time zones are strongly preferred.

• Must answer application questions regarding citizenship/employment eligibility and readiness to work with faith-based nonprofit clients.

🏝️ Benefits

• Remote work option available within the Continental U.S.

• Hybrid/office option offered in Raleigh, North Carolina.

• Opportunity to engage in meaningful work supporting faith-based and mission-driven nonprofit organizations.

• Chance to make a genuine impact for clients and the communities they serve.

• Collaborative and entrepreneurial work environment.

• Opportunities for ideas and contributions to be acknowledged and valued.

• Professional growth opportunity in a rapidly expanding organization.