Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and enhance a portfolio that includes existing district, charter network, and state agency partners.

• Drive efforts for retention, renewals, EDP bookings, and growth of multi-year contracts.

• Develop strategic account plans along with stakeholder maps.

• Lead business reviews on a quarterly and monthly basis.

• Engage with decision-makers across HR, academics, finance, procurement, and governing boards.

• Construct detailed know-your-customer profiles that encompass leadership, governance, budgets, funding, grants, procurement, workforce data, and current vendors.

• Direct investigations into educator workforce challenges, such as pipelines, uncertified staff, vacancies, turnover, burnout, and reporting deficiencies.

• Assess EDP readiness and create tailored proposals that align Moreland services with partner needs, budgets, and executive sponsorship.

• Facilitate pricing discussions and contract negotiations in collaboration with Legal and Finance departments.

• Coordinate with Admissions and Academics regarding delivery expectations and program commitments.

• Establish connections with superintendents, cabinet leaders, and board members through internal champions.

• Collaborate with the Chief Partnerships Officer and external advisors when executive access necessitates support.

• Partner with Marketing on webinars, administrator forums, and association events.

• Keep CRM data accurate and review forecasts and pipelines weekly with the VP of Sales.

• Monitor expansion revenue, net revenue retention, renewal rates, qualified and contracted accounts, executive sponsorship, fill rates, and partner satisfaction.

⛳️ Requirements

• Over 10 years of experience in account management, focusing on complex, multi-stakeholder relationships.

• Direct experience in the K–12 sector is essential.

• A proven track record of retaining, renewing, and expanding strategic accounts.

• Experience in negotiating multi-year agreements and increasing revenue across various buying groups.

• Knowledge of K–12 education systems, including district and state-level funding, budget cycles, and procurement processes.

• Skills in executive-level relationship-building and consultative selling.

• Proficient in research, account planning, proposal writing, commercial negotiation, forecasting, and executive communication.

• Practical experience with CRM discipline and pipeline management.

• Familiarity with HubSpot or Salesforce is advantageous.

• A Bachelor’s degree is required.

• Willingness to travel 50% or more for onsite client meetings, conferences, and networking events.

• Experience in higher education or the public sector is a plus.

• Familiarity with specific listed platforms or formal selling frameworks is not mandatory.

🏝️ Benefits

• A mission-driven culture rooted in Love, Joy, Boldness, Teamwork, and Curiosity.

• Meaningful, long-term partnerships that support K–12 educator workforces.

• Opportunities to develop customized solutions across certification, mentorship, professional development, graduate education, and workforce insights.

• Cross-functional collaboration with teams in Sales, Marketing, Finance, Legal, Admissions, and Academics.

• Clear ownership and measurable impact on renewals, expansion, and partner success.

• A human-reviewed application process.

• An Equal Opportunity Employer dedicated to fostering an inclusive environment.