Senior Account Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Implement a strategic and consultative sales methodology to enhance the adoption and penetration of Specialty GPO products and solutions.

• Assess customer requirements, business objectives, and market potential to formulate customized growth strategies.

• Establish and nurture a pipeline of opportunities across both national and regional health system accounts.

• Develop and oversee Specialty GPO business plans to optimize sales, profitability, and adherence to contracts.

• Convert customer insights and business goals into effective account strategies.

• Regularly update written business plans and relay progress, risks, and opportunities to internal stakeholders.

• Act as the main Specialty GPO contact for designated customers, including site and clinic buyers as well as purchasing decision-makers.

• Cultivate strong customer relationships through insights, responsiveness, and strategic advice.

• Facilitate discussions with clients regarding goals, performance, contract optimization, and potential growth avenues.

• Oversee contract pull-through performance and provide analytical support during client discussions.

• Conduct routine business reviews, including quarterly goal-setting and pull-through conversations.

• Analyze member contract specifics and communicate the implications of contract changes to clients.

• Collaborate with the DSA and the broader account team on customer and market strategies.

• Utilize market intelligence and customer insights to enhance account strategies and competitive positioning.

• Coordinate with DSA, Product Specialists, and internal subject matter experts for customer interactions.

• Function as the internal coordinator among sales, legal, accounting, reporting, and analytics teams.

• Leverage enterprise resources to provide high-quality customer support and achieve business objectives.

⛳️ Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field — or equivalent relevant experience.

• Over 4 years of experience in B2B account management, proposal development, renewals, deal negotiation, or a similar field.

• Proven success in managing intricate customer relationships and fostering business growth within a consultative selling framework.

• Experience in collaborating with health systems, GPOs, specialty distribution, or healthcare purchasing settings.

• Certification in Customer Success, Account Management, Client Relationship Management, or a related discipline (preferred).

• Strong analytical, communication, and cross-functional leadership abilities.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.