Senior Account Management Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the SEM and team leader across omni-retail, ensuring best practices for managing intricate accounts, achieving outcomes, and fostering relationships.

• Supervise a substantial portfolio of key strategic accounts.

• Formulate and implement strategic initiatives, which include complex contract negotiations, pricing strategies, and expansion opportunities to enhance revenue and GMV.

• Lead and execute advanced account plans that incorporate financing optimizations, engagement with executives, and marketing strategies.

• Evaluate partner performance and propose programs to boost product adoption, enhance awareness and visibility, and capitalize on expansion opportunities.

• Coordinate cross-functional teams from Product, Technical, Credit, Analytics, Marketing, and Risk departments to implement partnership initiatives and achieve business objectives.

• Oversee customer satisfaction to ensure overall customer health and business success.

• Promote customer advocacy and address critical issues by collaborating with development, product management, and support teams to enhance the Affirm offering for merchants.

⛳️ Requirements

• Bachelor’s degree.

• 7-10 years of B2B client-facing experience in a high-tech setting, demonstrating account growth and impact.

• Proven experience in negotiating and closing large, intricate commercial contracts for Fortune 100 companies.

• Exceptional written and verbal communication skills, with the ability to deliver compelling presentations.

• Experience leading cross-functional projects with meticulous attention to detail.

• Ability to cultivate and manage productive relationships, both internally and externally, and influence towards desired outcomes; notable executive presence.

• Strong analytical skills to assess merchant performance and report on the effects of specific programs to both internal and external stakeholders.

• Preferred knowledge in retail, consumer finance offerings, integrated software solutions, and e-commerce.

• Proficiency with Salesforce and standard BI tools.

• Willingness to travel 10% - 20% of the time.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.

• Flexible Spending Wallets - generous stipends for expenses related to Technology, Food, various Lifestyle needs, and family formation.

• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.

• ESPP - An employee stock purchase plan enabling you to acquire shares of Affirm at a discount.

• Equity rewards.

• Monthly stipends for health, wellness, and tech spending.

• Remote-first work arrangement.