Senior Account Management Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the onboarding process and ensure the ongoing success of employers with fewer than 3,000 employees.

• Assist employers in launching promptly and guide them through the Employer Portal.

• Act as the main point of contact for a selection of employers from the onboarding phase to long-term engagement.

• Collaborate with Broker Partnerships, Marketing, Product, and Operations teams.

• Provide tailored communications to meet employer needs.

• Support campaigns aimed at employers.

• Address employer inquiries effectively.

• Identify chances to enhance awareness and usage of the Rula benefit.

• Foster relationships, resolve issues, and deliver outstanding customer experiences on a large scale.

⛳️ Requirements

• A minimum of 3 years' experience in customer success, account management, implementation, onboarding, client services, or a similar customer-facing position.

• Experience in a B2B environment, ideally in sectors like employee benefits, healthcare, insurance, HR technology, or SaaS.

• Proven experience collaborating with employee benefits brokers, consultants, or other channel partners to support employer clients and achieve successful customer outcomes.

• Demonstrated ability to manage a portfolio of customer relationships, acting as a reliable point of contact throughout the customer lifecycle.

• Exceptional written and verbal communication skills, with the ability to engage professionally and confidently with external business partners.

• Preferred: At least 1 year of experience in a high-growth startup or rapidly expanding organization.

• Preferred: Familiarity with CRM platforms such as Salesforce, including sales pipeline management and forecasting.

• Preferred: Experience in managing a high-volume customer portfolio while fulfilling service level expectations.

• Preferred: Background in identifying operational enhancements and scaling customer success or onboarding processes.

• Must reside in the United States; Rula is not currently hiring in Hawaii.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary and benefits package.

• Comprehensive health benefits, including medical, dental, vision, life, disability, and FSA/HSA.

• Access to a 401(k) plan.

• Generous time-off policies, featuring two company-wide shutdown weeks each year for self-care (for most employees).

• Paid parental leave available for all parents, including birthing, non-birthing, adopting, and fostering.

• Employee Assistance Program (EAP).

• Quarterly departmental stipend for team-building activities or in-person gatherings.

• Community and employee resource groups.

• Stipend for new hire home office setup.

• $50 monthly stipend to help cover internet or cell phone expenses.

• Wellness program at Rula.

• Monthly wellness stipend of $50.

• Equity options.

• Bonus opportunities.