Senior Account Executive

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee mid-sized to larger and/or more intricate clients with substantial portfolios, new offerings, or demanding oversight requirements.

• Evaluate client business structures, cultures, objectives, needs, and future service strategies.

• Discover opportunities for cross-sales and revenue generation.

• Prepare and lead monthly business reviews with clients.

• Track company performance against contractual obligations, Service Level Agreements, and Key Performance Indicators (KPIs).

• Address issues between clients and internal operational teams.

• Collaborate with clients and internal business units on contract modifications, change requests, and statements of work.

• Deliver global communications concerning incidents, process changes, enhancements, and company updates.

• Educate clients about company technologies and procedures.

• Tackle or escalate client issues as necessary.

• Guide clients on reporting tools and fulfill ad-hoc reporting requests by developing and refining reports.

• Engage in management meetings, business-to-business presentations, and onsite client interactions.

• Develop client training materials to support internal business units.

• Coordinate projects and initiatives while facilitating solutions with internal and service teams.

• Collaborate with internal managers on client trends, satisfaction, contract compliance, and company risk.

⛳️ Requirements

• Typically requires 5+ years in progressive servicing/subservicing roles.

• Familiarity with the industry.

• Experience with the Black Knight system.

• Generally requires a BS degree in a business-related field or equivalent professional experience.

• In-depth knowledge of company and client requirements.

• Exceptional written and verbal communication abilities.

• Proficiency in managing priorities and time effectively.

• Strong command of MS Office applications and title/escrow related software.

• Understanding of necessary reporting tools.

• Capability to communicate effectively before groups of clients and management.

• Keen attention to detail.

• Strong client service capabilities.

• Persistence in resolving intricate issues.

• Experience with relevant business processes.

• Background in planning and managing large-scale processes and projects with interdependencies.

• Experience in risk management.

• Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive, people-first workplace culture.

• Equal opportunity employment.