Senior Account Director, Data Center Portfolio

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Act as the primary executive leader for a multi-regional data center portfolio.

• Establish and nurture trusted relationships with client executives and key stakeholders.

• Align service delivery strategies with clients' business goals, growth initiatives, and operational needs.

• Lead account governance, conduct executive business reviews, manage performance reporting, strategic planning, and facilitate continuous improvement.

• Oversee essential facility operations that support high-availability data center environments.

• Ensure operational readiness, uptime, reliability, resilience, and business continuity.

• Assist with commissioning, startup, transition, and expansion activities for new facilities.

• Hold accountability for revenue growth, profitability, forecasting, budgeting, and contract compliance.

• Create annual operating budgets and long-term financial plans.

• Manage contract obligations, commercial risks, service level agreements, and key performance indicators.

• Supervise the performance of outsourced service providers and strategic suppliers.

• Lead and mentor geographically dispersed management teams across various data center locations.

• Drive workforce planning, succession planning, talent assessments, coaching, and performance management.

• Oversee environmental health and safety, emergency preparedness, business continuity, and audit readiness.

• Support incident management, root cause analysis, and corrective action initiatives.

• Identify opportunities for service expansion and enhancing account value.

• Collaborate on contract renewals, expansions, new services, sustainability, energy management, and operational efficiency initiatives.

⛳️ Requirements

• Bachelor's Degree required.

• A degree in Engineering, Facilities Management, Business Administration, Construction Management, or a related field is preferred.

• An MBA or advanced degree is preferred.

• 12–15 years of progressive leadership experience in facilities management, critical environments, data center operations, or integrated services.

• Proven experience leading large-scale, multi-site client portfolios.

• Demonstrated success in managing complex profit and loss statements and large service contracts.

• Experience leading geographically dispersed teams with over 150 employees.

• Familiarity with managing third-party suppliers, outsourced service providers, and complex subcontractor networks.

• Experience in mission-critical facilities, data centers, high-tech, hyperscale, colocation, or similarly critical operating environments is strongly preferred.

• Experience supporting facility expansions, transitions, mobilizations, and growth initiatives.

• Strong understanding of Integrated Facility Management services.

• Knowledge of electrical, mechanical, and infrastructure systems that support data center environments.

• Experience with business continuity, disaster recovery, and operational resiliency planning.

• Strong analytical and financial management skills.

• Ability to assess complex operational, contractual, and financial data.

• Capability to influence senior client stakeholders.

• Advanced proficiency in Microsoft Office Suite and data-driven reporting tools.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Flexible spending accounts.

• Health savings accounts.

• Retirement savings plans.

• Life insurance.

• Disability insurance.

• Paid time away from work.

• Unpaid time away from work.

• Competitive pay.