Senior Account Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage senior stakeholder relationships across a portfolio of enterprise accounts, typically ranging from 10 to 20.

• Act as a strategic advisor aligned with clients’ business models, content strategies, and marketing goals.

• Develop, maintain, and enhance Account Plans that define business outcomes, strategic priorities, growth avenues, and commercial timelines.

• Facilitate executive-level discussions to articulate results, needs, opportunities, and partnership direction.

• Advocate for Knotch’s platform and solutions to increase adoption and ensure strategic alignment.

• Oversee renewals, pricing discussions, and commercial strategy for each account.

• Collaborate with Customer Success Managers, Strategic Consulting, Leadership, Finance, and Product teams to structure agreements and support account objectives.

• Anticipate renewals, expansions, risks, and multi-year opportunities.

• Drive internal alignment on account strategy, executive priorities, renewal strategies, and expansion sequencing.

• Identify and secure new business opportunities within existing accounts.

• Enhance stakeholder engagement and influence within client organizations.

• Position Knotch’s solutions for sustained adoption across marketing, content, SEO, and analytics teams.

• Maintain a robust, strategic, multi-quarter portfolio pipeline.

⛳️ Requirements

• Minimum of 8 years of experience in enterprise account management.

• The ideal candidate has experience working at both a SaaS company and a marketing agency.

• Proven success in selling to Director–SVP level stakeholders and managing complex multi-threaded relationships.

• Experience carrying quotas or having commercial ownership within enterprise accounts.

• Strong business acumen connecting marketing strategies, content performance, and digital investments to quantifiable outcomes.

• Proficient in AI-powered sales, research, and productivity tools.

• Excellent communication skills with comfort in presenting to executives both via Zoom and in person.

• Highly organized with outstanding follow-through; capable of managing multiple accounts, priorities, and workstreams simultaneously.

• Strong cross-functional instincts and ease in collaborating with Finance, Product, Customer Success, and Strategic Consulting teams.

• Willingness to travel as necessary for important client meetings.

🏝️ Benefits

• Comprehensive eligibility for medical, dental, and vision insurance.

• Participation in a 401(k) plan.

• Unlimited paid time off (PTO).

• More than 10 company-paid holidays.

• Monthly wellness stipend.

• A daily company-wide break.

• Fully remote work environment.