Senior Account Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee senior client relationships across designated accounts and workstreams.

• Ensure the effective and strategic execution of multiple projects while upholding high standards of delivery quality.

• Cultivate trusted partnerships with senior client stakeholders, agencies, and partners.

• Gain a thorough understanding of client businesses to proactively identify solutions, opportunities, and avenues for growth.

• Lead difficult discussions, manage expectations, resolve misalignments, and sustain long-term relationships.

• Take ownership of strategic direction, account plans, quarterly business reviews (QBRs), recommendations, and strategic alignment.

• Question assumptions and client directions while elevating the standard of strategic work.

• Mentor junior Client Services team members and encourage strategic thinking.

• Convert client objectives into measurable KPIs and disseminate them across teams.

• Assist in forecasting, business planning, performance tracking, risk identification, and intervention strategies.

• Propel client retention, organic growth, strategic upselling, account expansion, and revenue achievement.

• Track account performance, profit margins, forecasting, pipeline opportunities, and revenue risks.

• Supervise budgets, project profitability, resource distribution, project forecasting, and revenue tracking.

• Facilitate discussions regarding additional scope, budget adjustments, and unforeseen costs.

• Manage financial administration, including purchase order numbers, billing trackers, invoice processing, and weekly 4MF updates.

• Ensure strong communication with internal and external stakeholders and promote cross-market collaboration.

• Advocate for professionalism, wellbeing, high standards, and inclusive collaboration.

⛳️ Requirements

• Extensive experience in managing client relationships and overseeing multiple projects/workstreams at a senior level.

• In-depth understanding of client businesses, industries, competitors, commercial pressures, objectives, and challenges.

• Proven ability to manage senior-level client relationships and serve as a trusted strategic advisor.

• Proficiency in navigating commercial discussions, budgets, statements of work (SOWs), scope modifications, upselling, and profitability.

• Capability to develop account strategies, long-term account plans, QBRs, KPIs, forecasts, and business plans.

• Skill in monitoring performance, identifying risks, and crafting insight-driven responses.

• Ability to collaborate effectively with Strategy, Client Services, Project Management, Operations, Finance, department leads, and senior management.

• Expertise in managing financial administration, including purchase order numbers, billing trackers, invoice management, revenue tracking, and 4MF updates.

• Demonstrated professionalism, integrity, respect, clear communication, empathy, and constructive feedback skills.

🏝️ Benefits

• An inclusive and respectful workplace culture.

• A global workforce with a variety of perspectives, identities, and experiences.

• Equal employment opportunities regardless of protected characteristics.