Senior Account Director

This is a fully remote position, open to applicants in California.

📋 Description

• Report directly to the VP of Client Services.

• Take ownership of and effectively manage client relationships, including those with agency partners.

• Lead client kickoffs, set expectations, manage escalations, and assess client needs.

• Convert signed work and client proposals into actionable execution plans within the internal project management system.

• Oversee programs across Content, Design, Film, Marketing, and Engineering.

• Manage clinical and medical-legal review processes.

• Mentor two to three Account Managers while nurturing the development of Account Directors, Managers, and Coordinators.

• Collaborate directly with optometrists, ophthalmologists, and other key opinion leaders (KOLs) and clinical partners.

• Monitor renewals, facilitate account growth, and work alongside Sales on future initiatives.

• Analyze campaign performance and deliver client reports focusing on results and actionable next steps.

• Communicate with clients and agencies via phone and email to gather feedback and provide project updates.

• Participate in occasional client meetings, trade shows, film shoots, doctor dinners, and live or hybrid events.

• Conceptualize, plan, and execute high-budget marketing, advertising, and content campaigns.

• Create clinical guides, conduct interviews, write articles, and produce multimedia content.

• Coordinate and supervise film shoots.

• Assess new business opportunities and develop pitch ideas in collaboration with company leadership.

• Coordinate clinical programming alongside doctor KOLs.

• Provide progress reports and relevant client information to the Sales team.

• Travel approximately six to ten times annually, typically for two to three days each trip.

• Offer evening coverage two to three nights per month and work occasional weekends.

⛳️ Requirements

• Over 7 years of account management experience within a marketing agency.

• More than 5 years of experience managing content and marketing projects.

• Proven experience working with clients at large healthcare organizations.

• Experience in people management.

• Familiarity with marketing, content, design, and product specialists.

• Demonstrated ability to retain and/or expand client accounts (preferred candidates).

• Agency experience (preferred candidates).

• Background or experience in eyecare (preferred candidates).

• Willingness to travel approximately six to ten times per year.

• Availability for two to three evenings per month, including occasional weekends.

• Openness to working with clinical and medical-legal review cycles.

🏝️ Benefits

• Competitive salary based on experience.

• Comprehensive health insurance with 90% coverage of the silver plan.

• Vision insurance.

• Dental insurance.

• 401(k) plan.

• Annual profit sharing.

• Paid time off, sick leave, and paid holidays.

• Flexible work hours.

• Bonus time off.

• 100% remote work opportunity.

• Volunteer time off.

• Quarterly team events.

• MacBook (Apple equipment) provided.