Seasonal Print Quality Support Representative

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Answer customer inquiries via calls, emails, and chats in alignment with established policies and procedures.

• Address customer issues with accurate information, empathy, and professionalism.

• Offer primary live phone support and assist customers with order replacements.

• Diagnose root causes, deliver immediate solutions, and process order replacements in real time.

• Evaluate incoming requests to differentiate between internal errors and customer-initiated changes.

• Accurately vet and document cases upon intake.

• Utilize Adobe Illustrator and Photoshop files to identify print issues.

• Proofread and edit design files as necessary.

• Collaborate cross-functionally to transition customers from general support to the Print Quality queue.

• Record detailed technical data in Salesforce to monitor recurring print and design challenges.

• Prepare and document replacement order requests for the Processing Team's fulfillment.

• Work with the Print Quality team to establish best practices and ensure consistency.

• Assist with general customer service responsibilities during peak seasonal times.

⛳️ Requirements

• Must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

• Exceptional written and verbal communication abilities.

• Capability to adjust tone for live interactions.

• Proficient in Adobe Illustrator, Photoshop, and Acrobat Pro.

• Lightroom proficiency is an advantage.

• Skillful in critically solving complex print and design issues on the spot.

• Familiarity with Salesforce Lightning and Google Suite.

• Ability to thrive in a remote, team-oriented environment.

• Effective engagement with coworkers and openness to feedback.

• Availability for a schedule that includes at least one weekend day.

🏝️ Benefits

• Seasonal remote work opportunities.

• Competitive hourly compensation of $18.65/hr or $20.32/hr, depending on geographic tier.

• Chance to work with a global audience and a community of independent artists.