Seasonal Personalization & Order Support Representative

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage customer interactions via phone, email, live chat, and social media platforms.

• Address unique customer issues, inquiries regarding custom products, and challenges related to fulfillment.

• Utilize the internal knowledge base to provide accurate responses to customer queries.

• Oversee multi-system workflows, which include order details, custom design files, inventory management tools, and order modifications.

• Record customer interactions in Salesforce or other CRM systems while adhering to data management policies.

• Detect operational mistakes and areas of friction within the platform.

• Provide feedback to the Customer Service leadership to enhance the customer experience.

• Uphold service standards, availability, effective time management, and proactive communication.

• Collaborate with the Team Supervisor during one-on-one meetings and video huddles.

• Operate within a small customer service team and engage with cross-functional senior leaders.

• Deliver tailored support for Minted’s personalized stationery, art, and home products.

⛳️ Requirements

• Must be a resident of AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.

• Bachelor’s degree or equivalent professional experience is required.

• Proficient in effective communication in English, both spoken and written.

• Experience with high-end customer service and the ability to independently resolve customer issues.

• Proven ability to manage incoming contact volume and queues.

• Background in design-related tasks and fulfillment, including photo printing and handling design files.

• Exceptional written communication abilities.

• Strong attention to detail and well-developed organizational skills.

• Capable of seamlessly switching between different browser tabs and platforms while maintaining accuracy.

• Familiarity with omni-channel CRM systems such as Salesforce and Zendesk.

• Quick learner of new and unfamiliar technologies.

• Willingness to work a fixed schedule that includes evenings and weekends.

• Technologically proficient and comfortable with navigating multiple web-based tools and systems concurrently.

• Demonstrates patience, empathy, resilience, and emotional intelligence.

• Strong problem-solving skills and adaptability in fast-paced e-commerce or customer-facing application support settings.

🏝️ Benefits

• Opportunity for remote work.

• Fixed work schedule.

• Regular live huddles and one-on-one check-ins.

• Supportive team environment for remote workers.

• Seasonal employment available from September through December 2026.