This is a fully remote position, open to applicants in Vermont.

📋 Description

• Oversee and engage with King Arthur Baking audiences across social media and various online platforms.

• Address inquiries, amplify positive feedback, de-escalate sensitive situations, and proactively interact with audiences to bolster the brand and campaigns.

• Respond to fundamental baking and product-related questions.

• Manage moderately complex inquiries with assistance from the Digital Engagement Team Lead, Digital Engagement Specialist II members, and relevant teams.

• Execute additional tasks and responsibilities as required.

• Participate in collaborative problem-solving and decision-making within the team.

• Deliver outstanding customer service to both internal and external clients.

• Foster a positive and safe working environment.

• Comply with company-wide green initiatives and stay informed about the company's impact campaigns.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience in communications, marketing, public relations, or a related field.

• Degree or certification in baking and/or pastry, or relevant experience in a professional kitchen setting.

• Proficiency and practical knowledge in from-scratch baking.

• Outstanding writing abilities, including grammar, spelling, the ability to convey complex ideas and concepts, and creatively engaging with an audience.

• Skill in recognizing tone and context, effectively representing the King Arthur brand.

• Experience in managing social media platforms, online tools, and mobile applications.

• Capability to respond swiftly to a high volume of messages without compromising response quality.

• Ability to engage in team-based problem-solving and decision-making.

• Competence in addressing recipe inquiries from home bakers.

• Capacity to remain stationary for prolonged periods.

• Remote work environment that meets KAB standards.

• Indoor office setting with an adjustable monitor for both standing and sitting positions.