Seasonal Customer Service Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Respond to customer inquiries through both inbound and outbound phone interactions.

• Address various customer questions in a consistently courteous manner.

• Manage basic eligibility and benefits inquiries for dental providers.

• Forward specific questions for prioritized resolution as instructed.

• Record each interaction and resolution in the computer tracking system.

• Retain information and fulfill customer requests and concerns with a friendly and professional attitude.

• Operate effectively in a fast-paced environment while maintaining professionalism.

• Work independently and adhere to an assigned schedule with minimal supervision.

• Multitask across multiple computer applications while engaging in customer conversations.

⛳️ Requirements

• One year of prior experience in a call center or a similar role.

• Ability to participate in a 100% classroom training program.

• Experience and knowledge in the Dental Care industry is considered a significant advantage.

• A strong desire to meet or surpass performance goals.

• Experience working in a time-sensitive environment.

• Required typing speed of 25 words per minute with 90% accuracy.

• Excellent communication skills—clear, compassionate, and professional.

• Proficient computer skills, including MS Office and internet navigation.

• Dependability, adaptability, and a dedication to completing tasks correctly.

• Desktop or laptop with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible.

• Computer must have at least 8GB RAM and an i3 4th generation processor or better.

• A second computer monitor is required.

• USB headset with a noise-canceling microphone; 3.5 mm and gaming-style headsets are not permitted.

• High-speed internet connection via wired ethernet; no Wi-Fi, satellite, hotspot, or mobile broadband.

• Internet upload speed of 25 Mbps and download speed of 50 Mbps.

• Internet Service Provider should have 1% or less packet loss and latency under 100ms.

• Available cell phone or tablet meeting minimum requirements of Android 8.0+ or iOS 14+.

• Must install the Microsoft Authenticator (MFA) application as required by Qualfon IT.

🏝️ Benefits

• Virtual paid training from home in South Carolina.

• Work from home (100% remote).