Seasonal Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Respond to inquiries through both inbound and outbound telephone communications.

• Address fundamental eligibility and benefits questions for dental providers.

• Redirect specific inquiries for prioritized resolution.

• Record each interaction and resolution in the computer tracking system.

• Provide customer responses in a courteous and professional manner.

• Operate effectively in a fast-paced environment while maintaining professionalism.

• Work autonomously and adhere to the assigned schedule with minimal guidance.

• Manage multiple computer applications while conversing with customers.

⛳️ Requirements

• Minimum one year of experience in a call center or a similar role.

• Must be able to participate in a 100% classroom training program.

• Experience and knowledge in the dental care industry is highly valued.

• Typing speed of 25 words per minute with 90% accuracy is required.

• Excellent communication skills—clear, compassionate, and professional.

• Proficient computer skills, including MS Office and web navigation.

• Dependability, adaptability, and a strong commitment to quality work.

• A desktop or laptop with Windows 11 is required; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not supported.

• The computer must have a minimum of 8GB of RAM and an i3 4th generation processor or better.

• A second computer monitor is necessary.

• A USB headset with a noise-canceling microphone is required; 3.5 mm and gaming-style headsets are not acceptable.

• High-speed internet connection via wired Ethernet is mandatory; Wi-Fi, satellite, hotspot, and mobile broadband connections are not permitted.

• Internet upload speed must be at least 25 Mbps and download speed must be 50 Mbps.

• Internet Service Provider (ISP) must be highly reliable with 1% or less packet loss.

• Latency needs to be under 100ms.

• An available cell phone or tablet running Android 8.0 or later, or iOS 14 or later is required.

• Installation of the Microsoft Authenticator (MFA) application is necessary as required by Qualfon IT.

• Must work from home in Oklahoma.

🏝️ Benefits

• Virtual paid training conducted from home in Oklahoma.

• 100% remote work from home opportunity.