Seasonal Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage incoming calls from customers regarding their benefits and claims.

• Address both inbound and outbound service-related phone inquiries.

• Provide assistance with basic eligibility and benefits questions for dental providers.

• Escalate specific inquiries for timely resolution.

• Record each interaction and resolution in the computer tracking system.

• Maintain a courteous and professional attitude while addressing customer requests and concerns.

• Work independently, follow the assigned schedule, and manage multiple computer applications simultaneously.

⛳️ Requirements

• Minimum one year of experience in a call center or a similar role.

• Must be able to participate in a 100% classroom training program.

• Experience and knowledge in the Dental Care industry is highly regarded.

• Required typing speed of 25 WPM with a 90% accuracy rate.

• Excellent communication skills—clear, compassionate, and professional.

• Proficient computer skills, including MS Office and web navigation.

• Demonstrated reliability, adaptability, and a commitment to quality work.

• Desktop or laptop with Windows 11 is mandatory; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible.

• Computer must possess at least 8GB of RAM and an i3 4th generation processor or better.

• A second computer monitor is required.

• A USB headset with a noise-canceling microphone is necessary; 3.5 mm and gaming-style headsets are not permitted.

• High-speed internet must be provided via a wired Ethernet connection; Wi-Fi, satellite, hotspot, and mobile broadband are not acceptable.

• Minimum upload speed of 25 Mbps and download speed of 50 Mbps required.

• Internet Service Provider must have 1% or less packet loss and latency under 100ms.

• An available cell phone or tablet with Android 8.0+ or iOS 14+ and Microsoft Authenticator is required.

🏝️ Benefits

• Paid virtual training conducted from home in North Carolina.

• Completely remote work-from-home position.

• Opportunity for seasonal employment.