Seasonal Customer Service Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Address inbound and outbound service inquiries via telephone with consistent politeness.

• Assist dental providers with basic eligibility and benefits inquiries.

• Escalate specific inquiries as instructed for prioritized resolutions.

• Record each interaction and resolution in the computer tracking system.

• Address customer requests and concerns with a friendly and professional attitude.

• Thrive in a fast-paced environment while upholding professionalism.

• Operate independently and stick to the assigned schedule with minimal supervision.

• Manage multiple computer applications simultaneously while engaging with customers.

⛳️ Requirements

• Minimum of one year in a call center or a similar role/position.

• Must be able to attend a 100% classroom training program.

• Experience and knowledge in the Dental Care industry is a significant advantage.

• Required typing speed of 25 WPM with 90% accuracy.

• Strong communication skills—clear, compassionate, and professional.

• Proficient computer skills, including MS Office and internet navigation.

• Dependability, adaptability, and a dedication to completing tasks correctly.

• Desktop or laptop must run Windows 11; other devices like Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compliant.

• Computer should have at least 8GB RAM and an i3 4th-generation or better processor.

• A second computer monitor is required.

• A USB headset with a noise-canceling microphone is mandatory; 3.5 mm headsets and gaming-style headsets are not permitted.

• High-speed internet connection via wired Ethernet is necessary; Wi-Fi, satellite, hotspot, or mobile broadband are not acceptable.

• Minimum internet upload speed of 25 Mbps and download speed of 50 Mbps is required.

• Internet Service Provider (ISP) must have 1% or less packet loss and latency under 100ms.

• A cell phone or tablet that meets Android 8.0+ or iOS 14+ requirements must be available.

• Installation of Microsoft Authenticator (MFA) application as required by Qualfon IT is necessary.

🏝️ Benefits

• Virtual paid training from the comfort of home in Alabama.

• 100% remote work from home.