Seasonal Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Engage with customers through phone, email, live chat, and social media with a strong sense of ownership and friendliness.

• Address individual customer issues, custom product queries, and fulfillment obstacles in a timely and professional manner.

• Utilize the internal knowledge base to locate information and enhance customer experiences.

• Oversee multi-system workflows by cross-referencing order details, custom design files, inventory resources, and order modifications.

• Accurately document customer interactions in Salesforce or other CRM systems while adhering to data policies.

• Recognize operational mistakes and platform challenges, providing valuable feedback to Customer Service management.

• Ensure consistent service quality, availability, efficient time management, and proactive communication with management.

• Report to a Team Supervisor and assist customers during a 7-day operating schedule.

⛳️ Requirements

• Candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, or WI.

• A Bachelor's degree or comparable work experience is required.

• Proven experience in managing high-end customer interactions and effectively resolving customer issues.

• Familiarity with handling inbound contact volumes and managing contact queues.

• Background in design-related tasks and fulfillment, including photo printing and design file management.

• Exceptional written communication abilities.

• Strong attention to detail and effective organizational skills.

• Capacity to switch contexts between browser tabs and platforms without sacrificing accuracy.

• Experience with omni-channel CRM platforms like Salesforce or Zendesk is preferred.

• Quick adaptability to new technologies is essential.

• Comfortable navigating CRM, order databases, artist design files, knowledge bases, and multiple web-based systems simultaneously.

• Willingness to adhere to a fixed schedule within operating hours, including weekends.

• Possess patience, empathy, resilience, and problem-solving skills for handling unpredictable customer scenarios.

🏝️ Benefits

• Reliable set schedule.

• Seasonal employment opportunity from September through December 2026.