Search Administrator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee the configurations of Microsoft Search, SharePoint Search, and Copilot Search.

• Assist in the testing and implementation of SharePoint Search and Microsoft 365 Copilot Connectors capabilities.

• Manage onboarding, configuration, validation, maintenance, and operational support for approved content sources, Graph Connectors, and search integrations.

• Assess potential content sources for enterprise search indexing and offer implementation guidance.

• Monitor the health of connectors, indexing status, content quality, and search performance.

• Facilitate the resolution of processing failures and issues affecting services.

• Create, configure, and maintain search answers, including bookmarks, acronyms, keywords, result types, and other approved search optimization features.

• Provide troubleshooting, guidance, and support for inquiries related to search, content onboarding, custom content intake processes, and connector implementations.

• Review and validate configurations for content ingestion, including custom content schemas, JSON files, SharePoint libraries, folders, lists, and associated search metadata.

• Collaborate with content owners, subject matter experts, engineering teams, and program stakeholders to define search requirements, enhance relevance, and support production releases.

• Maintain operational documentation, metrics, dashboards, governance artifacts, and process records concerning enterprise search services.

• Offer operational feedback, feature recommendations, and usability insights to enhance experiences with Microsoft Search, Copilot Search, and Search Administration.

⛳️ Requirements

• A Master’s degree in Library and Information Science (MLIS), Master’s in Information Science Management (MSIM), or equivalent professional experience.

• Excellent communication skills with the ability to translate business requirements into technical specifications and solutions.

• Capability to work independently, prioritize changing demands, and manage or delegate responsibilities in a fast-paced environment.

• Strong focus on customer service and client relations, with effective technical troubleshooting and problem-solving abilities.

• Familiarity with SharePoint Enterprise Search and technologies such as JSON, KQL, SQL, and markup languages is preferred.

• Proficient in Microsoft Office applications.

• Experience with project management and delivery tools like Azure DevOps, Jira, or Asana.

• Ability to understand unfamiliar technical information, learn new technologies, and apply that knowledge collaboratively.

• Availability for remote work for 30 hours per week, with core working hours from 8 AM to 6 PM Pacific, Monday to Friday.

🏝️ Benefits

• Employee medical insurance with an 80% employer contribution and 20% employee contribution.

• Employer-covered dental, vision, and long-term disability insurance.

• 105 hours of accruing PTO annually from the start.

• 10 paid holidays aligned with the client's holidays.

• 2 elective days off each year as chosen by the employee.

• Monthly stipend for personal device use (to be utilized for 2FA).

• All other necessary equipment provided by Echo Services and the client.

• Enrollment in a 401(k) program with up to 4% employer matching funds after one year of employment and 1000 hours worked.