SBA Inside Sales Manager, Small Business

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Direct a segment of an Inside Sales organization accountable for a $1.3B annual production run rate across healthcare, SBA, and Small Business lending.

• Deliver tactical guidance for a multi-tier Inside Sales team, encompassing Team Leads and individual contributors.

• Guarantee consistent daily throughput, application quality, underwriting workflow compliance, SLA adherence, queue management, and capacity alignment.

• Convert division-level productivity strategies into actionable team plans that include call cadence, funnel management, and quality-control checkpoints.

• Supervise the comprehensive sales lifecycle from initial lead engagement to accepted proposals.

• Track Reg B compliance, application aging, pipeline accuracy, and documentation requirements.

• Collaborate with Credit and Closing partners to address bottlenecks and ensure applications comply with established SLAs.

• Provide daily leadership, coaching, and skill enhancement for Team Leads.

• Cultivate emerging leaders and promote succession readiness.

• Raise operational exceptions and long-term leadership bench needs to senior management and the Director of Inside Sales.

⛳️ Requirements

• A minimum of 3-5 years of management experience, including effective team leadership and development in a sales setting is preferred.

• Proven experience in leading high-performing teams within a fast-paced SBA lending environment.

• Extensive working knowledge of SBA 7(a), 504, and Express loan programs.

• Capability to adapt swiftly, guide teams through organizational changes, and establish scalable closing processes in high-growth settings.

• Demonstrated expertise in SBA SOP guidelines, deal structuring, and pipeline management.

• Experience in managing multi-layer sales teams or equivalent leadership roles in a fast-cycle, production-oriented environment is preferred.

• Established ability to coach and direct a team in sales capabilities and enhance customer experience.

• Proficiency in Excel and Business Objects.

• Ability to adhere to state and federal regulations, Reg B timelines, application documentation standards, and defined underwriting workflows.

🏝️ Benefits

• Comprehensive benefits promoting physical, financial, emotional, and social well-being.

• Incentive compensation plan based on company, line of business, and/or individual performance.