Inside Sales Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead strategies to support regional inside sales representatives.

• Encourage continuous professional development within the team.

• Collaborate with various departments to create innovative tools, streamline processes, enhance communication, and boost inside sales efficiency.

• Supervise a team while also fulfilling individual inside sales representative duties.

• Provide an outstanding Total Customer Experience.

• Offer leadership, guidance, and coaching to team members.

• Onboard and train new employees.

• Formulate strategic plans with regional teams for distinct sales scenarios.

• Ensure that ISR expectations, service level targets, and escalation support are achieved.

• Implement feedback and solutions to enhance sales administration systems, processes, and tools.

• Oversee inside sales operational performance utilizing sales metrics, KPIs, best practices, and workflows.

• Analyze and report on sales activities and value tracking for quotes, backlog, and timely accounts receivables management.

• Refine strategies to boost margins and drive revenue growth.

• Discover customer insights and pinpoint trends in customer satisfaction.

• Suggest alternative products and solutions based on cost, availability, or specifications.

• Process customer quotes, orders, and returns.

• Review and authorize sales credits, price adjustments, and special allowances.

• Stay informed about customer preferences and product offerings.

• Perform additional ISR duties as assigned or required.

⛳️ Requirements

• Advanced Microsoft Excel skills.

• Bachelor’s degree from an accredited institution in business administration, supply chain, finance, or a related technical field is preferred.

• Eight to ten years of experience managing inside or outside sales teams, preferably within the technology or reseller sectors.

• Management experience in a collaborative team environment.

• Exceptional interpersonal skills for employee coaching and development.

• Significant experience in crafting vision and strategy for a sales team.

• Strong understanding of sales operations best practices, including KPIs, sales cycles, CRM applications, reporting, forecasting, and sales quotas.

• Proven ability to collaborate with key stakeholders in client organizations.

• Aptitude for recognizing and analyzing selling techniques, marketing initiatives, joint value propositions, and business cases surrounding strategic partnerships.

• Demonstrated success in inside sales and business development.

• Proficient in sales call planning and execution.

• Strong business acumen to achieve revenue, profitability, and customer satisfaction objectives.

• Excellent verbal and written communication abilities.

• Capable of composing clear and concise emails and effectively communicating with various organizational levels.

• Highly organized and detail-oriented.

• Superb time management and prioritization skills.

• Ability to thrive in a fast-paced, high-volume, and dynamic work environment.

• Comfortable meeting deadlines in an entrepreneurial setting.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.

• 401(k) Retirement Plan with Employer Matching.

• 529 College Savings Plan.

• Health Savings Account.

• Life Insurance.

• Long-Term Disability coverage.

• Competitive compensation package.

• Training and development opportunities.

• Major offices stocked with snacks and beverages.

• A collaborative and vibrant company culture.

• Work-life balance with generous paid time off.