SAN Storage Administrator

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Assist in enhancing the functionality and efficiency of Storage, which includes Storage Area Networks and Network Attached Storage.

• Provide second- and third-level remote support services to address issues related to enterprise systems, networks, and application software.

• Act as the L3 support specialist for L1 and L2 teams, facilitating issue resolution and escalations for assigned client deliveries.

• Recognize and automate routine storage support tasks based on client and infrastructure needs.

• Conduct storage administration, and monitor, maintain, and update storage devices.

• Carry out daily checks, analyze logs, optimize storage array and device performance, and ensure necessary backups for recovery scenarios.

• Investigate incidents, troubleshoot problems, and establish proactive service improvement strategies.

• Implement incident, change, and problem management in accordance with ITIL standards.

• Review and sanction infrastructure change requests, execute complex infrastructure changes, and conduct impact analysis in the ITSM tool.

• Prepare, approve, and manage technical documentation, ensuring it remains current and complete.

• Propose, develop, and deliver user, technical, and orientation training.

⛳️ Requirements

• A Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Network Administration, Computer Engineering, or a closely related field is required.

• A minimum of 7 years of experience in the offered position is necessary.

• At least 7 years of relevant domain experience in Storage, including administration, architecture, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems is required.

• A minimum of 7 years of experience working with Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, and Powerstore is essential.

• The applicant must be eligible for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Remote work availability up to 5 days per week across the U.S.

• Commitment to equal opportunity employment.

• Assistance with reasonable accommodations for qualified U.S. job seekers.