Salesforce Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver prompt and effective Salesforce assistance to the global workforce.

• Address inquiries, investigate problems, and ensure resolutions are achieved.

• Oversee system-change requests by collecting information, clarifying user requirements, and engaging relevant colleagues.

• Customize screens, data views, reports, dashboards, and team-oriented home pages.

• Collaborate with internal stakeholders to streamline processes and enhance system pages and daily tasks.

• Assist with system maintenance, data quality assessments, data cleansing, and consistent data management practices.

• Create reports and dashboards for performance evaluation, trend recognition, and informed decision-making.

• Develop user guides and training materials, and provide personalized onboarding and training.

• Stay updated on Salesforce and related technologies, including advancements in artificial intelligence.

• Report directly to the Senior Salesforce Team Lead.

• Achieve first-year milestones in Salesforce environmental knowledge, independent support, training delivery, data quality enhancements, and prioritized system/process improvement planning.

⛳️ Requirements

• Proven experience in providing application, CRM, or business systems support, preferably within Salesforce or a comparable platform.

• Exceptional communication skills and the ability to work collaboratively with both technical and non-technical stakeholders.

• Experience in understanding stakeholder needs, resolving issues, and delivering practical solutions.

• Strong customer service focus and a proactive attitude towards assisting users.

• Analytical and problem-solving abilities to investigate issues, pinpoint root causes, and propose solutions.

• Knowledge of data quality, data governance, and information management, with a keen eye for detail and accuracy.

• Familiarity with basic User Experience and User Interface principles.

• Proficient in spoken and written English.

• Driven to develop expertise in Salesforce and keen interest in emerging technologies, including artificial intelligence in business systems.

• Only candidates legally eligible to work in India will be considered.

• Hands-on experience in Salesforce user support, configuration of system pages or data views, report/dashboard creation, user guide development, training/onboarding delivery, and support across various teams/countries/technical levels is advantageous but not mandatory.

🏝️ Benefits

• Comprehensive onboarding and professional training.

• Excellent prospects for growth and professional advancement.

• A supportive, international team and a positive work environment.

• Global work culture with potential future travel opportunities.

• 20 days of vacation leave annually.