Salesforce Manager, AI – Agentforce Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of delivery specialists in the design and development of Agentforce and AI-driven client solutions.

• Engage in hands-on project work for clients as an individual contributor.

• Take ownership of the complete technical design for projects, covering agentic topics, instructions, actions, automation/code, deployment methods, and supporting data structures.

• Investigate automated-agent capabilities and create innovative solutions to enhance business outcomes.

• Oversee Experience Architects, Technical Architects, Consultants, Developers, and other technical delivery roles.

• Provide mentorship, career guidance, performance evaluations, and corrective actions when necessary.

• Manage forecasting and staffing inputs for the team in collaboration with delivery and operations leadership.

• Coordinate and lead reviews of solution designs.

• Write and facilitate enablement workshops and office hours.

• Engage in skill-based guilds and contribute to knowledge sharing initiatives.

• Assist with technical hiring by conducting interviews and updating interview materials.

• Advocate for delivery standards and best practices across various teams and accounts.

• Travel up to 25% for customer projects and company events.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in delivering technology solutions, including familiarity with Agentforce or other generative AI-driven platforms.

• At least 2 years of experience in managing or mentoring delivery team members such as architects, developers, and consultants.

• Proven capability to balance billable client work with team leadership duties.

• Experience in providing performance feedback, conducting career development discussions, and managing corrective action processes.

• Background in participating in the hiring process for technical positions, including conducting interviews.

• Excellent communication skills, adept at navigating between technical delivery discussions and people-management conversations.

• Preferred: experience in designing or facilitating enablement content, relevant certifications for architect-level roles, forecasting and staffing experience, Agentforce project delivery, foundational LLMs, prompt engineering frameworks, AI orchestration tools, enterprise AI integrations, RAG architecture, and fine-tuning strategies.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working arrangements.

• Travel opportunities for certain roles, anticipated up to 25%.

• Company town halls and meetings.

• Team celebrations and social events.