Salesforce Project Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the daily execution of Salesforce implementation and consulting projects.

• Create, uphold, and oversee integrated project plans, timelines, milestones, dependencies, and delivery commitments.

• Manage project financials, including planned hours, actual hours, forecasted hours, and estimates for completion.

• Monitor resource utilization and expenditure against Statements of Work and approved project budgets.

• Identify variances in budget and hours and communicate potential overruns.

• Develop resource plans and coordinate the assignment of resources, capacity management, and resolution of skill gaps.

• Collaborate with practice, resource, engagement, account, and TTEC Digital leadership regarding staffing and escalations.

• Oversee project scope in relation to contractual obligations and assist with change-control processes.

• Manage project risks, assumptions, issues, dependencies, mitigation strategies, and resolutions.

• Facilitate project kickoffs, planning sessions, team meetings, status updates, and governance activities.

• Generate weekly project status reports detailing schedules, achievements, upcoming activities, budget, risks, issues, dependencies, and decisions.

• Maintain project documentation, decision logs, action items, RAID logs, and governance artifacts.

• Coordinate delivery efforts among Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners.

• Track deliverables and manage reviews and approvals.

• Organize testing, User Acceptance Testing (UAT), release readiness, deployment, and go-live activities.

• Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid project management methodologies.

• Monitor delivery performance, eliminate obstacles, and enhance team execution.

• Ensure that execution aligns with the Statement of Work, delivery methodologies, and TTEC Digital standards.

• Assist in project closure, financial reconciliation, lessons learned documentation, and transition to managed services or ongoing client operations.

⛳️ Requirements

• Over 5 years of experience in project management, technology delivery, or professional services.

• Proven experience managing technology implementations or digital transformation projects in a consulting or client-facing setting.

• Proficiency in managing project budgets utilizing labor hours, resource forecasts, burn rates, and estimates for completion.

• Demonstrated capability to identify budget discrepancies and take corrective measures before projects exceed planned hours.

• Experience in developing and overseeing project schedules, resource plans, milestones, dependencies, and delivery forecasts.

• Strong grasp of project scope management and change-control processes.

• Experience in managing risks, assumptions, issues, dependencies, and mitigation strategies.

• Proven track record of coordinating cross-functional delivery teams comprising both functional and technical resources.

• Experience in producing and presenting project status reports to clients and internal stakeholders.

• Familiarity with Statements of Work, project assumptions, deliverables, and contractual commitments.

• Experience with Agile/Scrum, Waterfall, and hybrid delivery methodologies.

• Strong organizational abilities to manage multiple priorities, dependencies, and workstreams effectively.

• Excellent written and verbal communication skills.

• Ability to articulate project challenges clearly and objectively, ensuring issues are addressed promptly.

• Capability to establish productive relationships with clients, delivery teams, account leadership, and third-party partners.

• Strong problem-solving, negotiation, and conflict-resolution skills.

• Ability to function effectively within globally distributed delivery teams.

• Experience with delivering Salesforce or other enterprise CRM/CX implementations is highly preferred.

• Professional certifications are highly valued, including PMP, CSM, PMI-ACP, SAFe, recognized project management/Agile/delivery management certifications, or Salesforce Certified Administrator.

• Commitment to maintaining relevant professional certifications and ongoing professional development.

• Adequate knowledge of the Salesforce platform and implementation processes to effectively plan, manage, and oversee Salesforce projects.

• Comfortable working primarily during US business hours.

🏝️ Benefits

• Permanent remote work opportunity based in the Philippines.

• Flexible remote work arrangements available.

• Opportunity to collaborate with global teams.

• Professional certifications are highly valued and supported as part of ongoing development.

• Continuous development in Salesforce delivery, project management methodologies, and emerging technologies.