ServiceNow Project Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the daily execution of ServiceNow implementation and consulting projects across multiple modules.

• Create and manage project plans, timelines, milestones, and crucial deliverables.

• Coordinate project teams utilizing Agile, Waterfall, or Hybrid methodologies.

• Track project progress, budgets, resources, and forecasts.

• Identify and manage project risks, issues, dependencies, and changes in scope.

• Collaborate with stakeholders and clients by providing updates, status reports, and recommendations.

• Facilitate project meetings, planning sessions, and governance activities.

• Coordinate efforts among consultants, developers, architects, business analysts, QA, and client stakeholders.

• Assist with testing, deployment, go-live activities, and post-implementation transitions.

• Eliminate obstacles, uphold delivery quality, and ensure customer satisfaction.

• Contribute to project closure, lessons learned, financial reconciliation, and handoff to support teams.

• Manage project schedules, budgets, hours, resource planning, risks, status reporting, and daily delivery execution.

• Collaborate with the Engagement Manager, Solution Architect, consultants, and the broader delivery team to identify risks and resolve issues.

⛳️ Requirements

• 3 to 6 years of experience in project management, technology delivery, or professional services, ideally in a consulting or client-focused setting.

• Proven experience managing ServiceNow projects or similar enterprise platform implementations using Agile and Hybrid Agile methodologies.

• Familiarity with the NowCreate methodology for ServiceNow implementations.

• Skilled in developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts.

• Experience overseeing project budgets based on labor hours, resource forecasts, burn rates, and estimate-to-complete.

• Solid understanding of scope management, change-control processes, Statements of Work, assumptions, deliverables, and contractual obligations.

• Proven ability to manage risks, assumptions, issues, dependencies, and mitigation strategies.

• Experience in coordinating cross-functional delivery teams.

• Competence in producing and presenting project status reports.

• Proficient in Microsoft Project, Excel, Word, and ServiceNow SPM / PPM (ITBM).

• Excellent written and verbal communication skills in English.

• Strong organizational skills with the capability to manage multiple priorities, dependencies, and workstreams.

• Ability to collaborate within globally distributed delivery teams with overlaps into North American business hours.

• Bachelor's degree or equivalent practical experience.

• Preferred: hands-on experience with ServiceNow modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC.

• Preferred: experience in delivering enterprise ITSM, CRM, or CX implementations in consulting or systems integration environments.

• Relevant professional certifications are highly regarded, including ServiceNow CSA, ITIL v3 or ITIL 4 Foundation, PMP or CAPM, CSM or PMI-ACP, and SAFe or other recognized credentials.

🏝️ Benefits

• Great Place To Work 2024-2025 certified employer.

• Equal opportunity and a diverse, inclusive workforce.

• Professional certifications and ongoing development are valued within the TTEC Digital ServiceNow practice.

• Opportunities to enhance expertise in ServiceNow delivery, project management methodologies, and emerging technologies.

• Flexible remote work arrangement.