Salesforce Functional Analyst (Mid-Level) – Sales Cloud

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in optimizing and improving sales processes on the Salesforce platform.

• Convert business requirements into solutions that align with the organization's goals.

• Collect, clarify, and elaborate on requirements.

• Develop user stories and establish acceptance criteria.

• Facilitate communication between business and technology teams.

• Identify and recommend solutions utilizing the platform’s inherent features.

• Assess configuration or development options with technical teams when necessary.

• Provide support for UAT, conduct training sessions, and present solutions to end users.

• Collaborate with various business units and cross-functional teams.

⛳️ Requirements

• Proven experience with Sales Cloud initiatives.

• Understanding of the sales lifecycle, including prospecting, lead management, opportunities, and the sales process.

• Proficiency in Salesforce Sales Cloud.

• Familiarity with the Salesforce Data Model, encompassing standard and custom objects, relationships, and fields.

• Knowledge of Flows, Validation Rules, Page Layouts, and Record Types.

• Expertise in Security and Access Control, including Profiles, Permission Sets, and Sharing Rules.

• Experience in Requirements Gathering and Refinement.

• Ability to write User Stories and Acceptance Criteria.

• Competence in defining solutions using native features.

• Basic understanding of integrations and platform limitations.

• Experience in facilitating UAT and acceptance testing.

• Support for user training and adoption initiatives.

• Skills in stakeholder management.

• Familiarity with Agile methodologies, including Scrum and Kanban.

• Experience collaborating with multidisciplinary teams.

• Strong communication and solution demonstration abilities.

• Skills in demand management and prioritization.

• Capability to work independently and manage time efficiently.

🏝️ Benefits

• Multi-benefit card – choose how and where to use it.

• Tuition assistance for undergraduate, graduate, MBA, and language courses.

• Certification incentive programs.

• Flexible working hours.

• Competitive salaries.

• Annual performance review with a structured career development plan.

• International career opportunities.

• Wellhub and TotalPass.

• Private pension plan.

• Childcare assistance.

• Medical insurance.

• Dental insurance.

• Life insurance.

• Remote work.