Salesforce Developer – Specialist I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Operate within the CEX Tech ecosystem, concentrating on customer service and after-sales products in the Customer Experience sector.

• Act as the technical point of contact for creating and sustaining solutions that integrate channels such as chat, WhatsApp, phone, and social media.

• Design and develop solutions primarily using the Salesforce Service Cloud platform.

• Create and manage intricate connections through APIs and microservices between Service Cloud and e-commerce platforms, telephony portals, and support tools.

• Work alongside Product teams and stakeholders to convert after-sales operational issues into scalable technical solutions.

• Suggest ongoing technical enhancements beyond operational requirements.

• Serve as an engineering resource for squads, ensuring adherence to Apex coding best practices and architectural integrity.

• Develop and tailor Apex components and routines.

• Map data flows and oversee the maintenance and evolution of integrations with partner and satellite tools.

• Engage in technical ceremonies, reinforcing architecture standards and software design decisions.

• Contribute to the advancement and innovation of customer service products within the CEX Tech ecosystem.

⛳️ Requirements

• Significant hands-on experience in developing on the Salesforce platform, with advanced Apex coding expertise.

• In-depth knowledge of and proven experience with Salesforce Service Cloud.

• Proficiency in building and maintaining system integrations, including REST/SOAP APIs, webhooks, and connections to satellite systems.

• Analytical mindset with a proactive approach to addressing complex business problems and challenges.

• Technical curiosity and the capability to adapt to ever-changing and dynamic environments.

• Outstanding interpersonal communication and collaboration skills while working with Product teams and stakeholders.

• Experience in after-sales, customer service, or omnichannel support ecosystems — a plus.

• Familiarity with or experience in integrations involving cloud platforms such as AWS (e.g., AWS Lambda or Salesforce Voice) — a plus.

• Experience with agile methodologies for digital product development — a plus.

🏝️ Benefits

• Flexible medical and dental plans.

• Prescription assistance and health allowance for family members.

• Free psychotherapy sessions and 24/7 telemedicine services.

• Ongoing prevention, mental health, and vaccination programs.

• Meal vouchers (or on-site restaurant) and food allowances (with an additional Christmas allowance).

• Up to 40% discounts on brands within our ecosystem.

• Gympass/TotalPass membership for gyms and sports studios.

• Home office allowance for hybrid and remote work arrangements.

• Birthday day off.

• Pet health insurance, partner benefits, and travel/accommodation programs.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Support for parents of children with additional needs and childcare assistance.

• School supplies allowance and child nutrition credit.

• Dedicated legal, psychological, and social support.

• Private pension plan and life insurance.

• Bereavement support following the loss of parents and payroll-deducted loan options.

• Transportation allowance and parking (according to the work arrangement).