Salesforce Technical Business Analyst

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Establish and lead the multi-year product strategy for DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps at Veeva.

• Discover new opportunities and categories within the Salesforce ecosystem.

• Convert Salesforce platform insights into enterprise-level product features.

• Monitor Salesforce product trends and position Flosum ahead of platform transitions.

• Drive AI-enhanced DevOps features leveraging Agentforce, including smart deployment agents, AI-assisted code reviews, automated security checks, and predictive release management.

• Outline extensibility for tailored AI-powered workflows within Salesforce's trust parameters.

• Develop governance frameworks for autonomous systems and AI agents.

• Collaborate with Fortune 500 clients and prospects to identify challenges in Salesforce development, security, compliance, and data management.

• Transform enterprise needs into viable product solutions.

• Work alongside Sales and Customer Success on deal strategies, strategic-account demonstrations, and competitive assessments.

• Draft product specifications, user stories, and acceptance criteria.

• Collaborate with engineering teams on execution, sprint planning, backlog prioritization, and release coordination.

• Define and monitor product KPIs such as adoption, activation, expansion, NPS, and competitive win rates.

• Conduct over 25 customer and prospect interviews within the first 90 days.

• Perform a competitive analysis and present an updated product roadmap.

• Launch at least one significant product release within the first 3 to 6 months.

• Define the future landscape of AI capabilities and the corresponding execution strategy.

• Enhance competitive win rates, introduce a new revenue-generating capability, and establish thought leadership in AI-driven Salesforce DevOps over the 6 to 12-month period.

⛳️ Requirements

• Over 7 years of experience in product management within B2B SaaS, with a minimum of 3 years concentrated on the Salesforce ecosystem or closely related platforms.

• Profound technical expertise in Salesforce: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.

• Demonstrated success in launching products that are both adopted and financially supported by enterprise clients, including those in the Fortune 500 and regulated sectors.

• Strong preference for experience in DevOps, CI/CD, release management, or security/compliance tools.

• Familiarity with tools like Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX.

• In-depth understanding of AI/ML, particularly Salesforce Agentforce, Einstein, and Data Cloud.

• Practical experience in drafting PRDs, engaging with customers, reviewing wireframes, and participating in sprint evaluations.

• Outstanding communication abilities for presenting to executive-level audiences and crafting technical specifications.

• A strong sense of intellectual curiosity and proactive mindset.

• Experience in developing products within the Salesforce AppExchange ecosystem, preferably as an ISV or within a Salesforce-native company.

• Background at the intersection of DevOps and security/compliance in regulated environments.

• Proven experience leading product-led growth strategies in an enterprise product context.

• Insight into the future of AI in Salesforce DevOps and the capability to articulate a three-year vision for autonomous agents.

• A record of competing against well-capitalized competitors and succeeding through product excellence.

🏝️ Benefits

• Competitive base salary plus performance bonuses.

• Equity participation.

• Comprehensive benefits package (including health, dental, vision, and 401k).

• Hybrid work flexibility (San Ramon, CA HQ) or fully remote options for outstanding candidates.

• Direct access to Salesforce ecosystem events and conferences (such as Dreamforce and TrailblazerDX).

• Opportunities for customer engagement.

• Fully remote work possibility in other locations for exceptional candidates.