Salesforce Technical Business Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Define and lead the multi-year product strategy across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.

• Identify gaps in the Salesforce ecosystem and establish new categories or capture additional market share.

• Convert Salesforce platform expertise into enterprise product functionalities.

• Keep track of Salesforce's product trajectory and position Flosum for upcoming platform changes.

• Oversee AI-driven DevOps functionalities built on Agentforce, encompassing deployment agents, AI-enhanced code reviews, automated security assessments, and predictive release management.

• Define the extensibility for custom AI-driven workflows within the trust boundaries of Salesforce.

• Innovate agent-aware governance for autonomous systems and AI agents.

• Collaborate with Fortune 500 clients and prospects to understand their challenges in Salesforce development, security, compliance, and data management.

• Transform enterprise requirements into actionable product solutions.

• Partner with Sales and Customer Success on deal strategies, strategic account demonstrations, and competitive assessments.

• Draft product requirements, user stories, and acceptance criteria.

• Collaborate with Engineering on delivery timelines, sprint planning, backlog prioritization, and release coordination.

• Establish and monitor product KPIs, including adoption, activation, expansion, NPS, and competitive win rates.

• Conduct over 25 customer and prospect interviews, complete a competitive analysis, and update the product roadmap within the first 90 days.

• Deliver a significant product release, create a feedback loop with Sales, Customer Success, and Engineering, and define the next generation of AI capabilities within the 3-6 month timeframe.

• Enhance competitive win rates, launch a new product capability, and position Flosum as a thought leader in AI-driven Salesforce DevOps within the 6-12 month period.

⛳️ Requirements

• 7+ years of product management experience in B2B SaaS, with a minimum of 3 years concentrated on the Salesforce ecosystem or related platforms.

• Profound technical knowledge of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.

• Demonstrated success in delivering products that enterprise clients (Fortune 500, regulated industries) have adopted and financed.

• Strongly preferred experience in DevOps, CI/CD, release management, or security/compliance tools.

• Familiarity with the competitive landscape, including Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX.

• Strong perspective on AI/ML, particularly concerning Salesforce Agentforce, Einstein, and Data Cloud.

• Practical experience in drafting PRDs, engaging with customers, reviewing wireframes, and participating in sprint reviews.

• Outstanding communication abilities for articulating product vision to C-suite stakeholders and composing technical specifications for engineering teams.

• Experience in developing products within the Salesforce AppExchange ecosystem, preferably as an ISV or in a Salesforce-native product organization.

• Background at the intersection of DevOps and security/compliance in regulated sectors.

• Experience leading product-led growth strategies within an enterprise-level product.

• Vision for the future of AI in Salesforce DevOps and a 3-year roadmap for autonomous agents.

• Proven experience competing against well-funded rivals and achieving success through product excellence.

🏝️ Benefits

• Competitive base salary plus performance bonuses.

• Equity participation.

• Comprehensive benefits package (health, dental, vision, 401k).

• Hybrid working flexibility (San Ramon, CA HQ) or remote opportunities for exceptional candidates.

• Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer interactions.

• If you reside in San Ramon, CA, this position can be hybrid; however, we are also open to fully remote arrangements in other locations.