Salesforce Consultant, Quality Assurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary QA contact for consultants, clients, program teams, and technical leaders.

• Develop quality strategies, assess risks, create test strategies and coverage, and provide dependable solutions.

• Manage the QA program, which includes resource planning, risk management, defect governance, coordination, and stakeholder reporting.

• Maintain QA dashboards and compile status reports for program reviews, steering committees, and go/no-go assessments.

• Coordinate with DevOps and release teams on sandbox, staging, environment, and release strategies.

• Conduct go-live readiness evaluations and generate test completion metrics, defect risk summaries, and sign-off documentation.

• Offer post-launch hypercare QA assistance, triage production issues, validate hotfixes, and manage a known issues log.

• Validate LLM-powered and Agentic AI functionalities through sampling, accuracy benchmarking, and prompt regression testing.

• Create test strategies, methodologies, scenario-based test cases, acceptance criteria, and traceability matrices.

• Perform various testing types including negative, boundary, edge-case, exploratory, functional, integration, regression, performance, load, SIT, E2E, UAT, and go-live testing.

• Verify configurations, business rules, routing logic, automation workflows, integrations, and data flows.

• Execute API request/response validation, middleware transformation testing, screen-pop validation, and bidirectional data-sync testing.

• Lead UAT readiness sessions and facilitate structured stakeholder sign-off.

• Manage the defect lifecycle, including creation, triage, prioritization, SLA tracking, root-cause tagging, trend analysis, and escalation.

• Monitor defects, risks, and dependencies while generating quality metrics and defect health reports.

⛳️ Requirements

• 3-6 years of experience in Quality Assurance roles.

• Over 4 years of hands-on experience with functional, integration, system, and automated testing of Salesforce and/or AWS Connect implementations.

• Proven lead experience in delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, Twilio, Avaya, Cisco, or Genesys.

• Capability to utilize AI Agents to enhance team and organizational efficiency.

• Ability to function as the sole QA owner during the early stages of projects.

• Practical experience with mainstream AI/LLM tools.

• Expertise with enterprise test management tools such as Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest.

• Strong proficiency in Jira for managing the defect lifecycle.

• Familiarity with Jenkins, GitHub Actions, or Azure DevOps for CI/CD and DevOps-aware testing.

• Skilled in Git-based version control, including GitHub, GitLab, or Bitbucket.

• Experience with UI automation tools.

• Proficiency in API testing utilizing Postman, REST Assured, or SoapUI.

• Hands-on experience with performance and load testing tools such as Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, or Playwright.

• Experience using Claude, Copilot, or ChatGPT to enhance QA productivity.

• Familiarity with Confluence, Slack, Microsoft Teams, Google Drive, and SharePoint.

• Experience in the Contact Center and ITSM domain is highly preferred.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working arrangements.

• Travel opportunities, with an expected travel commitment of up to 25% for specific roles.

• Collaboration opportunities through town halls and company meetings.

• Team celebrations and social events.

• Equal employment opportunity protections.

• Veteran employment opportunities.

• Work culture centered on trust and understanding rather than fixed hours.