Salesforce Consultant, Change Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate change strategies that facilitate digital and organizational transformations as well as cloud-based technology implementations.

• Advocate for change on client projects across multiple practices.

• Collaborate with clients to develop user adoption strategies.

• Educate clients on implemented solutions and organizational change processes.

• Partner with superusers to ensure user input is considered during implementations.

• Acquire new technical knowledge and stay updated on the latest Salesforce features and significant releases.

• Provide training and mentorship to the internal team as needed.

• Comprehend the cultures, business strategies, and organizational change management challenges and opportunities of clients.

• Utilize established change methodologies and psychological principles to influence behavioral change.

• Foster relationships with clients, internal teams, and consulting partners.

• Act as the organizational change management authority across program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement.

• Contribute to the expanding practice by identifying opportunities, nurturing client relationships, developing internal frameworks, and reinforcing best practices.

⛳️ Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.

• Preferred experience in general management/software consulting.

• Proven track record in delivering change management initiatives, including change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment.

• Experience in conducting business interviews and facilitating client workshops.

• Capability to excel in technical environments, particularly with Salesforce product implementations.

• Familiarity with change management tools, templates, techniques, or frameworks.

• Outstanding communication, leadership, and presentation abilities.

• A minimum of 4 years of experience in consulting, business technology, or a functional domain.

• Strong technological background with practical knowledge of Google Suite, Chatter, Quip, Smartsheet, and Slack is preferred.

• Preferred knowledge of Salesforce.com organization and products.

• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau is advantageous.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working conditions.

• Travel opportunities for certain positions, with an expected travel commitment of up to 25%.

• Company town halls and meetings.

• Team celebrations and social gatherings.

• Equal employment opportunities and affirmative action for veterans and individuals with disabilities.