Salesforce Consultant

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Assist in the design, configuration, execution, and ongoing enhancement of Salesforce solutions for a large-scale federal healthcare modernization initiative.

• Act as a liaison between business stakeholders and technical delivery teams.

• Collaborate with stakeholders to gather, analyze, and document Salesforce requirements.

• Convert business needs into functional requirements, user stories, process flows, and Salesforce solution recommendations.

• Configure and improve Salesforce solutions utilizing declarative platform capabilities.

• Lead requirements workshops, discovery sessions, and solution design discussions.

• Configure objects, fields, page layouts, record types, validation rules, workflows, and Salesforce Flow.

• Create reports, dashboards, and analytics to aid business and operational decision-making.

• Work together with Salesforce Developers and Architects on custom development and complex integrations.

• Suggest Salesforce best practices and pinpoint process-improvement opportunities through automation.

• Assist with UAT, defect resolution, release readiness, and implementation tasks.

• Help with data migration, validation, quality, and reconciliation efforts.

• Promote user adoption through documentation, training materials, and knowledge transfer.

• Engage in Agile ceremonies, including backlog refinement, sprint planning, demonstrations, and retrospectives.

• Provide support for production troubleshooting and ongoing platform improvements.

• Ensure that solutions comply with federal security, privacy, accessibility, and governance standards.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, Information Systems, or a related field, or equivalent relevant experience.

• Over 4 years of experience in Salesforce implementation, consulting, administration, business analysis, or related platform roles.

• Proficient in configuring Salesforce solutions.

• Strong understanding of Salesforce objects, relationships, security, automation, reports, and dashboards.

• Experience with Salesforce Flow and other declarative platform features.

• Proven experience in gathering and translating business requirements into technology solutions.

• Experience in developing functional requirements, user stories, and acceptance criteria.

• Experience in supporting UAT, releases, and production deployments.

• Knowledge of Agile software delivery methodologies.

• Excellent analytical, problem-solving, documentation, and communication skills.

• Capability to collaborate effectively with technical teams and business stakeholders.

• Must meet applicable federal background investigation requirements.

• Preferred: Experience in supporting federal government, federal healthcare, or health IT environments.

• Preferred: Experience with large-scale Salesforce implementations.

• Preferred: Familiarity with Salesforce Service Cloud, Experience Cloud, Health Cloud, or Government Cloud.

• Preferred: Experience with Salesforce integrations and data migration projects.

• Preferred: Knowledge of APIs, integration concepts, and enterprise application environments.

• Preferred: Experience in Agile or SAFe delivery settings.

• Preferred certifications: Salesforce Certified Administrator; Salesforce Certified Business Analyst; Salesforce Platform App Builder; Salesforce Service Cloud Consultant; Salesforce Experience Cloud Consultant; and other relevant Salesforce certifications.

🏝️ Benefits

• Paid sick leave.

• Medical insurance (optional).

• Dental insurance (optional).

• 401(k) Retirement Plan (optional).

• Employer Paid Life Insurance.

• Employer Paid Short Term Disability.

• Optional Life Insurance.