Salesforce Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership and oversee the Salesforce CRM across Sales, Marketing, Customer Service, and Analytics divisions.

• Establish the CRM roadmap, set priorities, and develop a platform strategy that aligns with business objectives.

• Lead the administration of Salesforce, focusing on automation, integrations, and optimizing the platform.

• Manage CRM data governance, implement quality standards, and oversee validation processes.

• Collaborate with Data and Technology teams for enterprise-level integrations and AI-driven initiatives.

• Enhance workflows, reporting, dashboards, and business processes within the Salesforce environment.

• Support lead lifecycle management, customer segmentation, and the execution of marketing campaigns.

• Facilitate AI-driven insights, forecasting, personalization, and automation functionalities.

• Promote user adoption through effective training, enablement, and change management strategies.

• Oversee Salesforce releases, enhancements, and overall platform performance.

• Work with external vendors and internal stakeholders on CRM-related initiatives.

⛳️ Requirements

• More than 8 years of direct Salesforce experience in roles such as CRM Manager, Product Owner, or Senior Administrator.

• Deep knowledge of Salesforce Sales Cloud and Service Cloud.

• Familiarity with Marketing Cloud is advantageous.

• Experience in implementing AI-enabled CRM features such as Einstein, predictive analytics, and automation tools.

• Strong grasp of CRM data governance, architecture, and integration techniques.

• Background in working with ERP systems, APIs, middleware, and enterprise data ecosystems.

• Proven track record in supporting Marketing, Sales, Customer Service, and Analytics teams.

• Experience in managing CRM data quality, workflows, and automation processes.

• Salesforce Administrator certification is a prerequisite.

• Excellent stakeholder management and cross-functional collaboration capabilities.

• Experience in leading or mentoring CRM administrators or analysts.

• Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or a related field.

• Experience in implementing AI-enabled CRM functionalities such as Einstein, predictive analytics, recommendation engines, automation tools, and Lightning Web Components.

• Must be an Indian citizen and currently residing in India.

• Candidates who can join within 30 days are preferred.

• Must be willing to work in the US shift from 6:30 PM to 3:30 AM IST.

🏝️ Benefits

• Competitive salary and performance incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive work environment.